About the role

MoVida is seeking a friendly, organised and qualified Reception Assistant to join our administration team. This role is ideal for someone who enjoys customer service, has solid communication skills and is comfortable handling a busy telephone line. You will be the first point of contact for guests contacting our venues and will assist with reservations, enquiries and general administrative support.

The position is approximately 15 hours per week across two weekday shifts, with hours typically between 9:00am and 5:00pm, Monday to Friday.

Key responsibilities
Answer incoming telephone calls in a skilled and friendly manner
Assist customers with reservations, enquiries and general information about our venues
Make, update and maintain bookings within our reservation system
Monitor online bookings and follow up special requests, dietary requirements and booking amendments
Process group reservations and deposits
Respond to email enquiries
Assist with filing, data entry and general administrative duties
Maintain confidentiality of customer and business information




Ensure company procedures and office policies are followed
Escalate complex customer enquiries or complaints when required

About you
Previous experience in a reception, administration, customer service or hospitality role (preferred)
Experience handling telephone enquiries, bookings or high volumes of incoming calls (preferred)
Friendly and professional telephone manner
Solid communication and customer service skills
Intermediate computer skills including Microsoft Office
Organised with strong attention to detail
Ability to work independently and as part of a team
Excellent customer service skills and a positive attitude

Benefits
Flexible weekday roster
No evening or weekend shifts required
Supportive administration team
Opportunity to work with a leading hospitality group

About us

MoVida is an equal chance employer. We value diversity and welcome applications from people of all backgrounds and experiences.

📌 Reception Assistant Melbourne
🏢 Movida
📍 Melbourne