The Role

Duties will include but not be limited to:
Provide an exceptional level of customer service to clients as the first point of contact.
Plan daily schedules for service techinicians to ensure timely attendance of maintenance requests.
Liaise with customers to ensure timely and productive service is provided
Liaise with facilities management companies throughout work order processes to ensure field service orders are scheduled effectively and efficiently.
Actively liaise with internal technicians and external service agents to ensure timely completion of field service orders and compliance.
Manage in-house programs to ensure all data is accurate and up to date.
General administrative support including quotes and invoicing.
Liaison with compliance department to ensure inductions and documentation is complete and accurate for individual client requirements.

What we're looking for
Proven experience and ability for planning in a scheduling role in a trade or service setting.
Experience with job management software will be highly regarded




High level communication, customer service and interpersonal skills
Excellent time management, organisational skills and multitasking abilities.
A proactive, problem-solving mindset with keen attention to detail.
Well-developed computer skills and an ability to perform accurate and productive data entry.
Ability to work autonomously and as part of a team.
Experience in prioritising and managing workloads within a busy environment.
Building and maintaining relationships with customers.
Strong general administration skills – a genuine all-rounder.
Enthusiastic, motivated and team focused.

What we offer
Permanent position offering a competitive salary package.
Supportive team setting with training provided.
Well-established work systems and processes.
Varied work with exposure to operations, scheduling, and administration.
Immediate start.

📌 Planner/scheduler & Administration Support Brisbane City
🏢 Aqua-Tech
📍 Brisbane