Please note that we are unable to accept job applications from any patients or relatives of patients of our practice.

Job Duties and Responsibilities:
Be the first point of contact for patients attending our family medical practice
Assist in providing exceptional care and customer service to patients of all ages
Answer multi-lined telephones and take responsibility for follow-up actions including correspondence with other medical practices and booking appointments for patients.
Process payments and invoices from GP's , specialists and allied health staff with ability to troubleshoot any billing issues (Medicare billing, Private Health Insurance, Private billing)
Use Best Practice Software and HotDoc for appointment bookings and scheduling
Multitask and prioritise during peak times while maintaining a skilled manner
Work independently in high pressure environments
Management of the waiting area including patient flow and tidiness
Running errands
Stocking medical supplies and maintaining cleanliness of doctor’s rooms
Basic cleaning of medical centre
Sorting and sending mail




Maintaining professionalism and confidentiality at all times
Keep up to date with CPR and First Aid certifications

ESSENTIAL SKILLS:
Wednesday, Thursday and Friday availability (must be able to commit to these days)
Ability to work shifts between 7:30am - 3pm and/or 10am- 6:30pm
Ability to work in both Windsor area and The Ponds
Strong management and organisational skills
Positive communication skills
Professional, compassionate and caring
An enthusiastic team player
Ability to follow instructions carefully and take responsibility
Dependable and reliable with a strong work ethic

Job Types: Part time, Permanent

Pay: $30.00 – $33.00 per hour

Expected hours: 16.0 – 24.0 per week

Application Question(s)
Which days and times are you available on a regular basis for shifts? (be specific)

Experience:
Customer service: 2 years (Required)

Licence/Certification:
Working with Children Check (Required)

Work Authorisation:
Australia (Required)

Work Location: In person

📌 Part Time Medical Receptionist The Ponds
🏢 The Ponds Family Practice
📍 The Ponds