Job Description
people2people – Sydney Western Suburbs NSW
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A leading global home appliances and consumer products organisation, providing a broad range of household products and services across the Australian market. The business has a strong focus on customer experience and delivering quality products and support to its customers.
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About the role
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This is an ongoing long-term temporary opportunity within a busy Call Centre / Customer Service environment. The role will involve managing a high volume of customer enquiries via phone and email, with approximately *****+ calls per day.
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Key responsibilities
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Manage a high volume of inbound and outbound customer calls
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Monitor and action enquiries received through the shared inbox
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Triage customer calls and enquiries, directing them to the appropriate team or area as required
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Manage multiple tasks simultaneously and prioritise workloads effectively
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Maintain a high level of customer service and professionalism across all interactions
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Work efficiently in a fast-paced environment and remain calm under pressure
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Learn and utilise internal systems and processes, with training provided
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About you
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Previous customer service and/or call centre experience preferred; however, background is open for the right candidate
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Robust SAP experience
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Excellent communication and interpersonal skills
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Highly motivated and proactive approach
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Strong multitasking and prioritisation skills
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Comfortable working in a high-volume environment
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Ability to manage competing priorities and work effectively under pressure

📌 Call Centre Representative (New South Wales)
🏢 People2People
📍 New South Wales