Job Description
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ONLY PEOPLE WHO SUPPLY A RESUME WILL BE CONSIDERED!
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Vacancy address - 103 Laurel Ave, Lismore NSW ****, 2 Simeoni Drive, Goonellabah NSW **** and 7 Treelands NSW **** Drive, Yamba ****
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Work type: Full time- 38h/week
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Tenancy: Position is available full time 38/h per week
Qualifications & Experience: n
AQF Diploma and minimum one year of relevant work experience or at least three years of experience if no formal qualifications.
Position Summary n
The People & Performance Department Manager is responsible for planning, directing and coordinating workforce capability development, operational performance systems and staff engagement initiatives within a high-volume restaurant environment operating on a 24-hour basis.
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The role integrates responsibilities across workforce development, operational performance monitoring, facilities coordination, safety compliance and inventory management, ensuring the restaurant maintains high operational standards and staff capability.
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Operating within a franchised hospitality environment, the position focuses on improving staff performance, operational efficiency, service standards and workplace culture, while ensuring compliance with organisational policies and operational procedures.
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This is a managerial role responsible for coordinating operational systems, staff capability development and performance improvement initiatives, rather than routine supervisory duties.
Key Responsibilities Workforce Development and Staff Performance n
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Design and implement structured staff training programs to ensure employees meet operational and customer service standards.
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Conduct internal workshops with Crew Coach teams and key crew members to support new product launches and ensure consistent procedures and product quality.
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Promote a high-performance workplace culture through mentoring, coaching and professional development initiatives.
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Monitor staff capability development and implement improvement strategies to enhance operational productivity.
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Promote the organisation's open-door communication policy and support staff engagement initiatives.
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Operational Performance and Business Analysis n
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Analyse restaurant sales performance including product demand, store operational segments, service periods and seasonal activity to identify operational improvement opportunities.
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Develop operational strategies designed to improve efficiency, maximise production capacity and reduce operational downtime.
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Prepare operational reports and performance analysis for the Restaurant Manager, Licensee and Head Office.
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Support implementation of operational initiatives that improve productivity and service delivery.
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Facilities, Equipment and Infrastructure Management n
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Develop and coordinate preventative maintenance schedules for restaurant equipment and operational infrastructure.
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Conduct weekly operational walk-through inspections to identify maintenance and repair requirements.
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Coordinate repairs and maintenance activities with external contractors and service providers.
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Conduct monthly audits of IT systems and operational infrastructure to ensure functionality and compliance with organisational standards.
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Conduct quarterly audits of equipment and operational systems against company standards.
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Monitor equipment calibration systems to ensure operational accuracy and compliance.
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Safety, Compliance and Risk Management n
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Design and implement workplace safety training programs, including quarterly Safety Squad training initiatives.
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Monitor safety reporting systems and ensure safety compliance standards are maintained.
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Conduct periodic operational safety audits and ensure corrective actions are implemented where required.
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Ensure employees comply with workplace safety procedures and organisational policies.
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Inventory and Operational Resource Management n
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Oversee stock control systems and inventory procedures to ensure efficient operational supply management.
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Conduct stock audits and analyse stock usage patterns to support waste reduction initiatives.
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Coordinate inventory ordering schedules and stock delivery planning.
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Monitor storage procedures to ensure compliance with FIFO stock rotation systems and food safety standards.
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Manage procurement of operational equipment and small-ware supplies.
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Quality Standards and Customer Experience n
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Promote a customer-focused service culture aligned with organisational standards.
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Ensure operational procedures maintain high product quality and service consistency.
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Implement quality monitoring systems designed to support customer satisfaction and operational standards.
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Leadership and Organisational Representation n
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Represent the organisation at official occasions, conventions, training seminars and industry events when required.
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Support the Restaurant Manager and Licensee in implementing operational strategies and improvement initiatives.
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Act on behalf of the Restaurant Manager or Supervisor during periods of absence to ensure operational continuity.
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Prepare ad hoc operational reports and analysis for senior management when required.
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Qualification and Experience Requirements n
The position requires:
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AQF Diploma or higher qualification in Hospitality Management, Business Management, Retail Management, Human Resource Management or related discipline with 1 year experience
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OR
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A minimum of three (3) years of relevant managerial experience within a franchised hospitality or retail environment, demonstrating responsibility for operational management, workforce development and business performance.
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Skilled experience gained within high-volume franchised hospitality operations may substitute for formal qualifications where the candidate can demonstrate advanced operational leadership capability.
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People and Performance Manager - EMPAB PTY LTD The Trustee for the Bews Family Trust NSW, AU
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#J-*****-Ljbffr

📌 People And Performance Manager - Empab Pty Ltd The Trustee For The Bews Familytrust (North Lismore)
🏢 EMPABThe Trustee for the Bews Family Trust
📍 North Lismore