Brief Description
About the role
Lead. Coach. Elevate.
We're looking for a driven and motivated Team Leader to guide our Desktop Home Assessing Team based at our Sunshine office. You'll be at the forefront of how we assess and manage home claims, overseeing a team of Desktop Home Assessors as they deliver accurate virtual assessments, validate scopes of works, and manage claims end-to-end.
What You'll Be Doing
Leading & Developing Your Team
Inspire, coach, and develop your team to consistently deliver high-quality virtual assessments and cost validation
Set clear expectations, evaluate performance regularly, and work collaboratively with team members to help them grow and achieve their career goals
Manage people in line with company policies, employment legislation, and our Safety, Wellness, and Performance frameworks
Handle escalated claims and complex matters with confidence and expertise
Driving Continuous Improvement
Coach team members across scoping accuracy, cost validation, compliance, project coordination, and virtual assessing techniques
Identify opportunities to improve processes across the Home Claims value chain
Contribute to the ongoing refinement of our Home Claims Operating Model using operational reporting and analytical insights
Controlling Costs & Delivering Results
Implement and refine cost control strategies to deliver against plan
Track, monitor, and report on KPIs to ensure productivity and quality remain on target
Provide on-the-ground insights to support strategic and operational improvements
Building Strong Relationships




Cultivate and maintain effective relationships with a wide range of internal and external stakeholders
Provide constructive, solutions-focused feedback to support continuous improvement across the business
What You'll Bring
Strong people leadership experience with a proven track record of managing professionals and delivering business results
Minimum 2 years' experience in home assessing or the building industry
Previous estimating experience (highly regarded)
Robust change agility — you're comfortable navigating a fast-paced, evolving environment
Exceptional organisational and time management skills
Outstanding written and verbal communication skills, including report writing and stakeholder negotiation
Experience building effective relationships with multiple stakeholders
Operational reporting literacy — you can read the numbers and turn insights into action
Insurance industry experience is a bonus, but not essential
Our perks
Extra leave - Enjoy additional leave days on us! You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
Paid parental leave - We support our new parents with paid parental leave and other benefits.




Workplace giving - If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities.
Development opportunities - We're championing your development with internal programs and access to a wide range of online courses.
Employee discounts - You'll receive discounts on Budget Direct insurance products.
Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
Onsite facilities - There's excellent end-of-trip facilities on offer and private spaces for nursing mothers.
Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
About Us
At Auto & General (A&G;), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.
Our culture of 'high performance with high integrity' underpins our values and the way we interact with our customers, the community and each other. We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer!
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
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📌 Team Leader – Desktop Home Assessing (Melbourne)
🏢 Auto & General Australia
📍 Melbourne