Job Description
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Purpose
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As a Guest Service Agent/ Concierge, you will be the friendly face and warm welcome that sets the tone for our guests' stay. You will play a crucial role in providing personalised assistance, local insights, and exceptional service, turning each guest's stay into a memorable adventure.
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Key Requirements for this role
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Ability to work across a variety of shifts including weekdays, evenings, weekends & public holidays as required
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A full Australian driver's license, with the ability to drive both automatic and manual cars, is essential
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Primary Responsibilities
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Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
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Assist guests with transport and travel arrangements, luggage delivery, storage, parking and valet services
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Confidently communicate with guests and colleagues to ensure cohesive collaboration
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Conquer challenges alongside guests,



transforming dilemmas into success stories
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Promote hotel amenities and services by having a deep understanding of products and offerings
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Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
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Display proficiency in accurately handling reservations and managing guest accounts
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Skills and Experience
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Previous experience in hotel front desk operations is a valuable asset
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Innovative approach to exceeding customer service expectations
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Skilled at collaborating within teams, as well as working independently
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Proven ability to multi task and thrive under pressure, supported by solid organisational and time management skills
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Proficiency in both written and verbal communication
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#J-*****-Ljbffr

📌 Guest Service Attendant/Concierge (South Australia)
🏢 Accor Apartments and Realty
📍 South Australia