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Excellent communication Skills written & verbal

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Positive customer interaction and result oriented

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Troubleshooting skills - Windows XP, Outlook, Laptop related issues, Internet Issues, Wireless / Bluetooth issues, Data Card issues

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Knowledge of blackberry mail configuration and troubleshooting

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Escalation Management

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Excellent communication and organizational skills

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At-least one year experience in international BPO in technical process (Specially in Laptop support added advantage)

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Understanding of Microsoft Windows systems and network security concepts

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Comfortable in working in rotational shifts

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Valuable in analyzing root cause and providing the resolution

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/n Knowledge on corporate banking products, web-based electronic banking platforms and H2H solution./n

/n A positive understanding of in-country banking systems, account and liquidity structures as well as payment delivery systems would be an added advantage./n

/n Excellent presentation, communication, problem solving skills and a team player./n

/n A proactive learner and self-starter seeking continuous improvement in all job-related aspects./n

Demo Data/n

📌 Network Onsite Support Melbourne
🏢 RippleHire
📍 Melbourne