Job Description
The position coordinates customer and site service issues after products have been supplied to builders and construction sites. It is predominantly an office-based role involving phone and email communication, internal coordination and scheduling.
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Key responsibilities
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Receive service issues and enquiries from builders, site supervisors and carpenters
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Understand the problem and determine what action is required
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Liaise with customers and internal staff to resolve issues
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Coordinate and schedule the company's three-person
maintenance/service
team
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Arrange site attendance and repair work where required
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Keep builders and customers informed on progress
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Follow service matters through until they are resolved
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Work closely with production and other internal teams
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Maintain service records and general administration
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Provide qualified customer service by phone and email
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About you
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Customer service, service coordination or scheduling experience
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Building, construction, truss, window, door or trade-related knowledge preferred
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Strong organisation and problem-solving skills
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Ability to manage several outstanding issues at once

📌 Customer Service Representative (Victoria)
🏢 MACRO Recruitment
📍 Victoria