Job Description
Tech Engine Australia – Fortitude Valley QLD
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Tech Engine Australia is a Brisbane, Sydney, and Melbourne–based IT Support and IT Services company helping organisations modernise and thrive.
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We're ISO ***** & **** certified, fast‐growing, and committed to providing exceptional client experiences through reliable systems, responsive support, and a culture of accountability and collaboration.
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About the Role
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Reporting directly to the General Manager, we're seeking a proactive Service Desk Manager to help keep our service desk running smoothly and efficiently.
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This role suits someone who thrives on organisation, communication, and accountability — keeping people and processes aligned while maintaining a calm and professional approach.
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Key Responsibilities
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Own delivery performance, escalation handling and service quality across all managed accounts
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Hold the team accountable for SLA performance, ticket discipline and client outcomes
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Ensure client escalations are resolved promptly and underlying service issues are corrected
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About You
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Skills & Experience
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Strong organisational and time‐management abilities.
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Problem‐solving and issue‐escalation experience.
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Demonstrated ability to coordinate between multiple stakeholders.
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Sound understanding of operational or project coordination within a service‐based business.
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Personal Attributes
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Accountable, reliable, and self‐driven.
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Calm under pressure with a solutions‐focused mindset.
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Builds strong working relationships with internal and external stakeholders.
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Commercially aware — understands how operations impact profitability.
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Client‐focused — always thinking about improving the customer experience.
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Police Check (mandatory)
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Autotask – Helpdesk and ticket management
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Zomentum – Sales and quoting
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Xero – Invoicing and financial tracking
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Microsoft 365 – Email, file management, and collaboration
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Why Join Tech Engine
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Work in a dynamic, growing national MSP with a supportive and cooperative culture.
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Exposure to a broad range of systems, technologies, and clients.
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Opportunities for professional development and advancement.
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Flexible working environment in a modern Fortitude Valley office
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After 6 months hybrid working is available for 2 days WFH
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📌 Service Desk Manager (Queensland)
🏢 Tech Engine Australia
📍 Queensland