Hope Physio is an expanding Allied Health service supporting clients across Melbourne. We provide Occupational Therapy, Physiotherapy, and Speech Therapy, and we’re looking for a professional, client‑focused Receptionist to join our team.

Key Takeaway

We need someone with medical/allied health reception experience, strong customer service, and ideally sales or conversion skills to support bookings and client engagement.

About the Role

As the first point of contact for clients, you will play a crucial role in creating a warm, organised, and professional environment. You will manage front‑desk operations, support clinicians, and ensure smooth day‑to‑day functioning of the clinic.

Key Responsibilities
Greet clients and manage check‑ins with a friendly, professional manner
Answer phone calls, respond to enquiries, and manage appointment bookings
Coordinate clinician schedules and support daily workflow
Process payments, invoices, and Medicare/NDIS‑related administration
Maintain accurate client records and documentation
Assist with onboarding new clients and explaining services




Support general administrative tasks and clinic organisation
Promote services and assist with client conversions (sales experience highly regarded)

About You
Experience working in a Medical or Allied Health reception role (essential)
Strong customer service and communication skills
Ability to manage a busy front desk with professionalism
Experience with appointment systems (e.g., Cliniko, Nookal, Halaxy) preferred
Sales or client‑conversion experience is a strong plus
High attention to detail and robust organisational skills
Ability to work independently and as part of a multidisciplinary team
Friendly, reliable, and committed to excellent client care

What We Offer
Supportive and cooperative Allied Health team
Opportunities for professional development
Stable, long‑term role with growth potential
A positive workplace culture focused on client outcomes
Adaptable full‑time or part‑time arrangements

📌 Medical Allied Health Receptionist Melbourne
🏢 Hope Physio
📍 Melbourne