Medical Administration Officer | Permanent Part Time

Melbourne Orthopaedic Group

About Us

Melbourne Orthopaedic Group (MOG) is a leading orthopaedic practice, home to a team of highly regarded surgeons and physiotherapists.

About the Role

We're looking for a warm, organised and proactive Medical Administration Officer to join our team on a permanent part-time basis (30 hours per week). As the first and last point of contact for our patients, you'll play a vital role in shaping their experience with the practice while providing essential administrative support to our Practitioners.

Hours will vary across a 7:30am–5:30pm window, so flexibility around shift times is important.

You will work closely with patients, referring doctors, fellow staff, suppliers and other health professionals in a fast-paced, team-oriented environment.

Key Responsibilities
Warmly greet and assist patients, clients and visitors
Answer and manage phone enquiries promptly and professionally
Monitor and action email correspondence daily
Manage the appointment diary, including waitlists and schedule changes




Prepare and stock treatment rooms ready for each session
Process patient payments and financial transactions, including HICAPS, Workcover, TAC and Telehealth billing
Provide basic IT support as needed

About You
Excellent communication and interpersonal skills
Confident using practice management systems, word processing and spreadsheets
A genuine, empathetic approach to patient care
Strong time management and the ability to prioritise in a busy environment
Adaptable and calm under pressure, with sound judgement in handling difficult situations
Comfortable working both independently and as part of a team
Prior experience in a medical, allied health or similar customer-facing administrative role highly regarded

Why Join Us?
Permanent part time role with consistent, wide-ranging hours
Supportive, cooperative team environment
Be part of a well-established and respected orthopaedic practice
Play a genuinely front-and-centre role in patient experience

Pay: $60,000.00 – $75,000.00 per year

Work Location: In person

📌 Medical Administration Officer Windsor
🏢 Melbourne Orthopaedic Group
📍 Windsor