/n /n Role: Inside Sales Manager covering Pacific Region (Australia/Recent Zealand/Pacific Islands) /n /n Inside Sales Global Account Manager (competitive compensation to market) /n /n /n /n /n /n Renewals (Customer Success) /n /n /n
Pursuit of renewal contracts from M-90 (90 days prior to expiration) with objective to maximise OTR (on time renewals) to 100

/n /n /n Business Development /n /n /n
Targeting all AU/NZ legacy Symphony & Aldata, JDA, Neilsen customers to migrate to i2e/Gold

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Targeting Chinese Retailers and Supply Chain operating in Australia/Recent Zealand

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Tele-Nurturing of nominated/selective English Retailers, identified by Marketing Campaigns

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BDM from target file of prospects and potential customers:

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Prospecting via Telephone and Web-Meetings

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Qualify the needs, expectations and profiles of prospects and customers

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Present the solutions included in the GOLD portfolio

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Send prospects and customers required business documentation

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Support the implementation and follow-up of marketing operations

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Prepare contractual documents and provide follow-up until registration by the Legal department





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Carry out customer follow-up to ensure high quality service

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Provide customers with information and advice

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Develop customer loyalty and build a relationship of trust with customers

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Define an action plan on their territory / appointed accounts, together with the Sales and Solutions Consulting teams

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Execute and following-up this plan while respecting the company’s sales strategy

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Qualify and keep the CRM up to date

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Further develop their knowledge of Symphony EYC solutions, industry needs and customer environments

/n /n /n Hybrid Office Manager (transitional from 30% down to 0%) /n /n /n
Transitional element of the role. Reduce % time over a 6month period towards semi-automation via recent business processes

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Team with AR.STC for Accounts Receivable Management for Customer Success/Maintenance renewals

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Team with AP.STC for Accounts Payable for non-recurrent payments

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Expense Consolidation/Follow-up for Pacific Region business

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📌 Inside Sales Account Manager Sydney (Australia)
🏢 Symphony GOLD
📍 Australia