JOB TYPE

Full time, ongoing

LOCATION

Kingscote, SA

SUPERVISOR/MANAGER

Business Owner

MAIN DUTIES/RESPONSIBILITIES
Organise and control the day-to-day operations of the accommodation business, including rooms, front office, housekeeping, food and beverage, kitchen and guest-service functions.
Coordinate the activities of the Rooms/Guest Experience, Food and Beverage and Kitchen teams to ensure consistent service across the property.
Plan staffing requirements, approve rosters and supervise senior operational staff, including departmental managers and supervisors.
Monitor room occupancy, guest arrivals and departures, service demand and operational performance and adjust resources to meet peak and year-round requirements.
Establish and monitor guest-service standards and respond to significant complaints, service failures and operational incidents.
Oversee budgets, purchasing, stock controls, operating expenditure and routine revenue and performance reporting.
Coordinate property presentation, security, maintenance and contractor requirements and ensure faults and safety issues are addressed promptly.




Ensure compliance with applicable accommodation, food-safety, liquor licensing, responsible service, workplace health and safety and other regulatory requirements.
Recruit, induct, train and performance-manage staff in conjunction with departmental managers and supervisors.
Develop and implement operational procedures to support effective delivery of accommodation, food and beverage, in-room dining and guest amenities.

SKILLS & EXPERIENCE Qualifications: Relevant diploma or higher qualification in hospitality or hotel management

Experience: Substantial hotel or accommodation management experience involving responsibility for multiple operational departments.

Skills:
Whole-of-property operational management
Leadership, rostering and workforce planning
Accommodation and guest-service operations
Budgeting, purchasing and operational controls
Compliance, WHS and problem solving

Pay: $70,000.00 – $85,000.00 per year

Work Location: In person

📌 General Manager Kingscote
🏢 The Ellson Hotel
📍 Kingscote