Job Title: Team Leader - Customer ServiceContract: Full time, Temporary (Mat Leave Cover) | Mon-Fri, 8:30am-5:00pm (38 hrs/wk)Pay: $61.53/hrAbout the RoleLead a local council customer service team in managing daily public inquiries, cashiering, and team rosters while acting as the senior escalation point for complex issues.

Key Responsibilities
Supervise daily contact channels (phone, email, walk-ins, online) and staff rosters.
Oversee daily cashiering, floats, and end-of-day banking reconciliation.
Resolve escalated customer complaints using council policies and statutory rules.
Manage phone systems, customer request databases, and website/intranet updates.
Onboard, train, and mentor customer service staff.
Collaborate with internal teams to set and enforce Service Level Agreements (SLAs).




Coordinate customer support during municipal emergencies and attend occasional after-hours events.
Ensure full compliance with Vic OHS, Equal Chance, and risk management standards.

Key Requirements
Leadership & Problem Solving: Experience resolving complex issues and leading service teams.
Financial Control: Proven background in supervising cashiering and daily reconciliations.
Communication: Robust verbal/written skills to engage staff and community members.
Tech Skills: Familiarity with phone systems, CRM/CRS databases, and web updates.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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📌 Customer Service Team Lead Melbourne
🏢 Randstad
📍 Melbourne