/n Summary: /n As a Customer Care Consultant in the financial services sector, you will play a vital role in ensuring customer satisfaction and loyalty. Based in Sydney, New South Wales, this permanent, full time position is ideal for individuals looking to start their career in a dynamic and rewarding environment. You will be the first point of contact for our clients, providing them with essential support and guidance regarding our financial products and services. /n Responsibilities: /n /n
Respond to customer inquiries via phone, email, and chat in a timely and skilled manner.

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Assist customers with account management, including transactions, inquiries, and problem resolution.

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Provide accurate information about financial products and services to enhance customer understanding.

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Document customer interactions and maintain accurate records in the customer relationship management system.

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Collaborate with team members to improve service delivery and customer satisfaction.

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Identify opportunities for upselling and cross-selling financial products based on customer needs.

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Participate in training sessions to enhance product knowledge and customer service skills.

/n /n Qualifications: /n /n
High school diploma or equivalent; further education in finance or customer service is an advantage.

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Previous experience in a customer service role is preferred but not essential.

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Strong communication skills, both verbal and written.

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Ability to work effectively in a team and independently.

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Proficient in using computer systems and customer relationship management software.

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A positive attitude and a willingness to learn and adapt in a fast-paced workplace.

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TEST 123

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📌 Customer Care Consultant Sydney (Australia)
🏢 Midford
📍 Australia