Company overview A leading global home appliances and consumer products organisation, providing a broad range of household products and services across the Australian market. The business has a strong focus on customer experience and delivering quality products and support to its customers.

About the role

This is an ongoing long-term temporary chance within a busy Call Centre / Customer Service environment. The role will involve managing a high volume of customer enquiries via phone and email, with approximately 20–50+ calls per day.

Key responsibilities
Manage a high volume of inbound and outbound customer calls
Monitor and action enquiries received through the shared inbox
Triage customer calls and enquiries, directing them to the appropriate team or area as required
Manage multiple tasks simultaneously and prioritise workloads effectively




Maintain a high level of customer service and professionalism across all interactions
Work efficiently in a rapid-paced environment and remain calm under pressure
Learn and utilise internal systems and processes, with training provided

About you
Previous customer service and/or call centre experience preferred; however, background is open for the right candidate
Solid SAP experience
Excellent communication and interpersonal skills
Highly motivated and proactive approach
Strong multitasking and prioritisation skills
Comfortable working in a high-volume environment
Ability to manage competing priorities and work effectively under pressure

For further information please contact Aleyah Gomez, Consultant, Temporary Specialist Recruitment on @people2people.com.au

📌 Call Centre Representative Sydney
🏢 People2People
📍 Sydney