We are seeking an experienced Team Leader to lead a small, high-performing team of 7 people focused on appointment setting and outbound sales. This is a hands-on role suited to a strong leader who can coach, motivate, and drive results.

Key Responsibilities
Manage and lead a team of 7 appointment setters / sales agents
Oversee daily call centre operations and performance
Set KPIs and drive appointment and sales targets
Train, coach, and monitor call quality and conversions
Implement scripts, processes, and performance improvements
Track results, prepare reports, and optimise productivity
Ensure team accountability and high standards

Requirements
Previous experience managing a small sales or call centre team
Strong background in appointment setting / outbound sales
Hands-on leadership and coaching ability
Results-driven and target-focused mindset
Experience with CRM and call reporting systems

What We Offer
Market-market-competitive salary + performance bonuses
Reliable hours and a focused team environment
Opportunity to grow with the business
Supportive management and clear expectations

Pay: $85,000.00 – $100,000.00 per year

Work Location: In person

📌 Call Center Manager Sydney
🏢 Granton Homes
📍 Sydney