Job Description
We're an Australian, privately-owned gourmet food company that supplies innovative, quality food products to both the food service sector and independent retailers in Australia.
We've been in business for thirty-seven years, and we owe our success to our team of highly motivated people who uphold our values and work hard to achieve both our and their own goals.
At Royal Foods our purpose is to enrich the lives of people - including our staff, customers, stakeholders and community - and our continued growth enables us to help more people prosper and grow.
About our WA Customer Service Team
Royal Foods takes customer service very seriously and we pride our ourselves on our high level of customer service.
Some days are extremely busy, so it's essential that everyone works together as a team to get the job done.
We are a happy, close team who works hard but still finds time to have a bit of fun together!
The Opportunity
We are looking for a highly organised team player to join our Customer Service Team.
The role is based at our office in Bassendean, Perth and will report to our WA Customer Service Manager.
This is a part-time position, working 30 hours per week over five days: Monday-Thursday 10:00am - 4:30pm and Friday 9:30am – 4:00pm.
Benefits: 25% Staff Discount, Free Onsite Parking, On the job training and skills development, Work for an Australian owned and operated business that has been operating for over 35 years and continues to grow.
Key Responsibilities
Manage and action customer enquiries via phone,



email & our online platform
Proactively support the Sales Team to deliver exceptional customer service
General administration & record maintenance
Flexibility to work a 6‐hour shift between 6.00am & 5.00pm Mon‐Fri (a mutually suitable roster can be discussed with the successful candidate)
Key Capabilities
High attention to detail
Problem solving
Team Player
Ability to adjust to changing priorities
Time management
About YOU
Our ideal candidate will be a team player with a positive work ethic and a friendly, positive attitude.
Qualities: quick learner who strives to continually improve; proactive, trustworthy, accountable and a good communicator.
To Be Successful in This Role, You Will Have
Experience in a customer service role involving data entry & phones (an advantage)
Strong computer skills including experience with Microsoft Office suite – Word, Excel & Outlook (Outlook knowledge & skills essential)
Pronto or similar ERP software experience beneficial but not essential
Good time management skills and strong attention to detail
Ability to complete tasks autonomously with a high-level of accuracy
A strong work ethic and the ability to problem solve, be flexible & multitask
Strong written and oral communication skills
Learn More About Royal Foods
Visit our website
To Apply
Please apply on Seek with a detailed resumé.
Our hiring manager is continually reviewing applications, so if you are interested in this position, don't delay.
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📌 Customer Service Representative (Queensland)
🏢 Royal Foods
📍 Queensland