Job Description
Caulfield Grammar School is aninternationally recognised, independent, co-educational schoolcommittedtoprovidingexceptionaleducationalopportunitiesfrom Early Learning through to Year 12.
With over**** students across4campuses and our StudentExperience Programs in Yarra Junction and Kakadu, CaulfieldGrammarpassionatelystrives to deliver innovative specialisteducationalprogramsenabling quality learning every day, in every experience,for every learner, for life.
The Role
With a passion foracademicexcellence,you will foster a culture of creativity, curiosity, andachievement, empowering students to thrive in engaging andinnovative learning environments.
You will also inspire and supportteaching staff to deliver high-impact learning experiences thatchallenge, motivate, and nurture everystudent.
TheTechnicalSupportSpecialistis a key role responsible for Level 1 IT and AVtechnical support to staff, students, parents and other membersbasedat our new Shelford Campus.
As a valued memberoftheInformationTechnologyDepartment, you willshareyourexpertiseintechnologies and help the wider SchoolCommunity utilise IT solutions, including providing troubleshootingand technical assistance remotely, in person, and via phone, emailand theweb-basedIT ticketingsystem.
This is aPermanent,Full-timeopportunity basedatourShelfordCampus.
Key Duties
Provide troubleshooting andtechnical support remotely, one-on-one or viaphone/email/web-based IT ticketingsystem
Manage day to day resolution ofIT service tickets,including:
Troubleshooting IT and AVtechnology issues
Assistingstaff,studentsandparentstoaccess school platforms andportals.
Monitor and respond to systemalerts, escalating to the Level 2 support teamwhenrequired.
Identifyrecurring tickettrends and elevate key themes totheappropriatestakeholders.
Build and deploy new devices,including MacBooks, Windowslaptops,iPadsandiPhones.
Notify the IT ServiceDeskTeam Leaderof any actual or potential incidentsin line with CGS IT protocols.
Day-to-day resolution of AVrelated tickets activities such as:
Troubleshooting classroom AVtechnology issues
Assiststaff with AVrelated meeting setups
Assistthe school's AV Leadin delivery and testing of recent AVtechnologies.
Assist the school's Network andSecurity team in delivery of new or upgradednetworkinginfrastructuretechnologies.
Model and live the CaulfieldGrammar School values andbehaviours
Skills and Experience
At least 2-3 years in a similarIT/AV Service Desk or IT Helpdesk supportrole.
Solid experience in problemanalysis and resolution of software and hardwareproblems.
Knowledge of ITSM TicketingSystems (e.g.FreshService)
Proven ability to function in aself-directed environment.
Strong technical supportexperience with Apple devices, including knowledge of macOS andiOS operating systems.
Working knowledge of MicrosoftWindows environments (Windows *****) and Active Directory userandgroupadministration.
Familiarity with classroom AVtechnologies such as displays,projectors,smart/interactivewhiteboardsandcontrolpanels.
Basic understanding ofnetworking fundamentals,



IP telephony (Teams Calling), videoconferencing systems (Cisco), and general AVequipment.
A strong customer service focuswith an ability to deliver a positive supportexperience.
Excellent interpersonal skillsand the ability to work effectively with a wide range ofusers.
Clear andconfidentcommunicationskills.
Hold or willing to obtain anEmployment Worki ng WithChildren Check.
Why Caulfield Grammar School
Our culture is defined by the fivevalues: Pursuing Excellence, Inspiring Creativity, ThrivingTogether, Embracing Diversity, and Living Wholeheartedly.
Thesevalues guide the way we work together with passion and authenticitybased on our guiding principle of a Mind forLife.
For more information about pursuing acareer of excellence at Caulfield Grammar School, pleasevisitour EmploymentPage .
Competitive base and 13%Superannuation
Access to outstanding facilitiesand resources with free onsiteparking
Health & Wellbeingactivitiesthroughoutthe year
Employee Assistance Program(EAP)
Caulfield Campus About Us
Caulfield Grammar School is aninternationally recognised, independent, co-educational schoolcommittedtoprovidingexceptionaleducationalopportunitiesfrom Early Learning through to Year 12.
With over**** students across4campuses and our StudentExperience Programs in Yarra Junction and Kakadu, CaulfieldGrammarpassionatelystrives to deliver innovative specialisteducationalprogramsenabling quality learning every day, in every experience,for every learner, for life.
The Role
With a passion foracademicexcellence,you will foster a culture of creativity, curiosity, andachievement, empowering students to thrive in engaging andinnovative learning environments.
You will also inspire and supportteaching staff to deliver high-impact learning experiences thatchallenge, motivate, and nurture everystudent.
TheTechnicalSupportSpecialistis a key role responsible for Level 1 IT and AVtechnical support to staff, students, parents and other membersbasedat our new Shelford Campus.
As a valued memberoftheInformationTechnologyDepartment, you willshareyourexpertiseintechnologies and help the wider SchoolCommunity utilise IT solutions, including providing troubleshootingand technical assistance remotely, in person, and via phone, emailand theweb-basedIT ticketingsystem.
This is aPermanent,Full-timeopportunity basedatourShelfordCampus.
Key Duties
Provide troubleshooting andtechnical support remotely, one-on-one or viaphone/email/web-based IT ticketingsystem
Manage day to day resolution ofIT service tickets,including:
Troubleshooting IT and AVtechnology issues
Addressing device relatedfaults.
Assistingstaff,studentsandparentstoaccess school platforms andportals.




Monitor and respond to systemalerts, escalating to the Level 2 support teamwhenrequired.
Identifyrecurring tickettrends and elevate key themes totheappropriatestakeholders.
Build and deploy new devices,including MacBooks, Windowslaptops,iPadsandiPhones.
Notify the IT ServiceDeskTeam Leaderof any actual or potential incidentsin line with CGS IT protocols.
Day-to-day resolution of AVrelated tickets activities such as:
Troubleshooting classroom AVtechnology issues
Assiststaff with AVrelated meeting setups
Assistthe school's AV Leadin delivery and testing of new AVtechnologies.
Assist the school's Network andSecurity team in delivery of new or upgradednetworkinginfrastructuretechnologies.
Model and live the CaulfieldGrammar School values andbehaviours
Skills and Experience
At least 2-3 years in a similarIT/AV Service Desk or IT Helpdesk supportrole.
Solid experience in problemanalysis and resolution of software and hardwareproblems.
Knowledge of ITSM TicketingSystems (e.g.FreshService)
Proven ability to function in aself-directed environment.
Strong technical supportexperience with Apple devices, including knowledge of macOS andiOS operating systems.
Working knowledge of MicrosoftWindows environments (Windows *****) and Active Directory userandgroupadministration.
Familiarity with classroom AVtechnologies such as displays,projectors,smart/interactivewhiteboardsandcontrolpanels.
Basic understanding ofnetworking fundamentals, IP telephony (Teams Calling), videoconferencing systems (Cisco), and general AVequipment.
A strong customer service focuswith an ability to deliver a positive supportexperience.
Excellent interpersonal skillsand the ability to work effectively with a wide range ofusers.
Clear andconfidentcommunicationskills.
Hold or willing to obtain anEmployment Worki ng WithChildren Check.
Why Caulfield Grammar School
Our culture is defined by the fivevalues: Pursuing Excellence, Inspiring Creativity, ThrivingTogether, Embracing Diversity, and Living Wholeheartedly.
Thesevalues guide the way we work together with passion and authenticitybased on our guiding principle of a Mind forLife.
For more information about pursuing acareer of excellence at Caulfield Grammar School, pleasevisitour EmploymentPage .
Our Benefits
Competitive base and 13%Superannuation
Continuousprofessionaldevelopmentopportunities
Access to outstanding facilitiesand resources with free onsiteparking
Health & Wellbeingactivitiesthroughoutthe year
Employee Assistance Program(EAP)
Enquiries
Caulfield Grammar School is committed to ensuring the safety and wellbeing of our School community.
All employees, direct/indirect contact volunteers, third party contractors and external education providers are required to comply with our Child and Youth Safe Policy and our Child and Youth Safe Code of Conduct.
Applicants will be required to undergo background checks as per the Schools Security Vetting Policy and guidelines.
Attachments
Technical Support Specialist_PD.pdf
#J-*****-Ljbffr

📌 Technical Support Specialist (Victoria)
🏢 Caulfield Grammar School
📍 Victoria