Job Description
The Suspension Technician is responsible for the repair and service of FOX, Marzocchi, Easton, and Race Face bicycle suspension products and componentry.
This includes suspension servicing and tuning, ensuring timely repairs to meet KPIs, and inspecting, cleaning, and repairing products to factory standards.
Key responsibilities
Complete tear down and rebuild of FOX, Race Face, Easton and Marzocchi bicycle products
Clean and inspect all internal and external assemblies for wear or damage
Understand technical problems effectively through proper analysis, evaluation and diagnosis
Contact Service Writer/Service Manager if repair will cost more than original estimate given to the customer
Ensure proper function and quality standards set by FOX, Race Face, Easton and Marzocchi on all repairs
Follow all processes and procedures that are in effect for the operation of the department
Maintain a safe work environment by adhering to all safety regulations within the department
Maintain a clean and organised work area




Report to the Service Manager of any issues over and above the standard service
About you
Ability to use tools properly without causing harm and damaging products
Good communication skills to explain in detail mechanical problems with product
Understand and execute detailed instructions given by Supervisor/Service Manager
Ability to read technical drawings and engineering documents
Good computer skills and ability to use database for part searches
Ability to work within a fast-paced and team-oriented workplace and meet productivity and quality goals
Able to work autonomously and with initiative under direction of management team whilst being an integral team member
Highly organised and proactive
Previous bicycle, bicycle shop, or bicycle suspension experience is preferred
Capable of lifting items up to 20kg; may require walking, standing, bending and lifting for long periods of time

📌 Suspension Technician (Sydney)
🏢 FOX Factory
📍 Sydney