Job Description

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Are you an experienced, self-motivated professional with a passion for hospitality?

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Novotel Sydney Parramatta is currently hiringGuest Service Agents to join our dynamic team.

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Located just minutes from Parramatta CBD, our hotel caters to a diverse mix of business and leisure travelers. As a Guest Service Agent, you will play a vital role in creating exceptional first impressions and ensuring a seamless guest experience from arrival to departure.

Key Responsibilities: n

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Provide a warm and skilled welcome to all guests during check-in and check-out.
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Handle guest inquiries, requests, and concerns promptly and effectively.
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Manage reservations, room allocations, and guest profiles using the hotel system.
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Maintain accurate records and ensure all guest information is handled with confidentiality.
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Work collaboratively with other departments to ensure a smooth and consistent guest experience.
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Adhere to all guest service standards, policies and procedures.
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What We're Looking For: nn
A proactive, responsible,



and adaptable attitude with a solid work ethic.
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Previous experience in a housekeeping or similar role in the hospitality industry.
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Exceptional customer service skills and a friendly demeanor.
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Strong organizational and time management skills with attention to detail.
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Excellent problem-solving and communication abilities (both written and verbal).
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A commitment to workplace safety and compliance standards.
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Skilled personal presentation and grooming.
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What You'll Bring to the Role: nn
A warm, welcoming personality that enhances the guest experience.
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A keen eye for detail and commitment to high service standards.
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Flexibility to work a variety of shifts, including evenings, weekends, and public holidays.
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If you're ready to be part of an energetic team and deliver outstanding hospitality experiences, we'd love to hear from you!

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📌 Guest Service Agent Parramatta
🏢 Novotel
📍 Parramatta