Job Description
Represent One of the World's Most Iconic Luxury Brands
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Imagine helping customers find the piano that becomes the centrepiece of their home, passion or professional journey.
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As the exclusive Australian distributor of Steinway & Sons, the world's most prestigious pianos, Exclusive Piano Group is seeking a passionate and customer-focused Sales Consultant to join our Steinway Gallery Sydney showroom in St Leonards.
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This is a rare opportunity to combine your love of premium products, relationship-driven sales and exceptional customer experiences while representing a brand synonymous with craftsmanship, artistry and excellence.
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Whether your background is in luxury retail, premium customer service, high-end sales, or relationship management, we offer the training, support and career development needed to succeed in this unique industry.
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Why Join Steinway Galleries Australia?
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Represent one of the world's most respected luxury brands.
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Work in a premium showroom workplace surrounded by world-class instruments.
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Receive extensive product and sales training from industry experts.
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Build lasting relationships with musicians, educators, families and professionals.
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Enjoy a supportive team culture with genuine long-term career opportunities.
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About the Role
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Following a comprehensive onboarding and training program, you'll become a trusted advisor to customers visiting our showroom and enquiring online or by phone.
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You'll guide clients through an important and considered purchasing journey, helping them find the perfect instrument while delivering a level of service that reflects the Steinway brand.
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Key Responsibilities
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Welcome, engage and build rapport with showroom visitors.
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Generate sales opportunities from walk-in, online and telephone enquiries.
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Manage customer relationships throughout the sales journey.
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Maintain accurate customer records within our CRM system.
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Deliver personalised, premium customer experiences at every touchpoint.
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Support showroom events, promotions and community engagement activities.
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Build relationships with music teachers, educators and industry contacts.
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Maintain exceptional showroom presentation standards.
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About You
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You'll thrive in this role if you're someone who genuinely enjoys connecting with people, providing expert advice and delivering memorable customer experiences.
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We're looking for someone who has:
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Experience in retail sales, luxury sales, consultative selling, or a customer-facing role.
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Exceptional communication and relationship-building skills.
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Strong motivation to achieve sales outcomes and exceed customer expectations.
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A polished, professional and confident presentation style.
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Excellent organisational skills and attention to detail.
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The ability to work independently while contributing positively to a close-knit team.
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Persistence and professionalism when managing longer sales cycles.
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Availability to work every Saturday as part of the regular roster.
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A passion for music, performance, or the arts will be highly regarded, although musical expertise is not essential.
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At Steinway Galleries Australia, we recognise that becoming an expert in our products and industry takes time.
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That's why we provide an extensive training program of at least six months, giving you the knowledge, skills and confidence required to succeed while building a rewarding long-term career in a highly specialised luxury market.

📌 Sales Consultant (New South Wales)
🏢 Exclusive Piano Group
📍 New South Wales