Job Description
Service Administrator – 3-Month Temporary Contract
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An exciting chance is available for an experienced Service Administrator to join a well-established organisation on a 3-month temporary contract, based onsite at Sydney Olympic Park.
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This is a hands-on coordination role suited to an organised and customer-focused administrator who enjoys managing multiple priorities and working with customers, service centres, suppliers and internal teams.
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You will be responsible for coordinating service and repair units from initial customer enquiry through to completion, ensuring customers receive timely updates and a high level of service throughout the process.
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Your main responsibilities include:
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Act as the key point of contact for current and existing customers requiring Service & Repair support via phone, email and face-to-face interactions.
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Plan and coordinate the timely turnover of service and repair units.
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Liaise with Service Centres, internal personnel and factories regarding service and repair requirements.
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Coordinate technical support, service assistance, cost estimates, spare parts pricing and availability.
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Manage the return of service units, including:
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Serviceability and warranty checks
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Assessment costings
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Repair quotations and lead times
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Factory clearance
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Accurately manage and record service units using internal systems, including SAP and Excel.
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Coordinate documentation, correspondence and shipping for service units.
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Keep customers informed throughout the service and repair process.
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Manage SAP processes relating to the dispatch and return of service units, including Purchase Orders, Sales Orders, Invoices and Credit Card processing where required.
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Maintain accurate filing and documentation following service completion.
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Follow up customers regarding service enquiries and annual calibration requirements.
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Provide administrative support to the Operations Manager and Sales Team as required.
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Ideally, you will have;
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Previous experience in administration, customer service, service coordination or a similar role.
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Excellent organisation and attention to detail.
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Experience using Microsoft Excel.
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Experience with SAP or similar ERP systems is highly desirable.
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The ability to manage multiple priorities and meet deadlines.
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A proactive, reliable and solutions-focused approach.
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Strong follow-up skills and a commitment to providing excellent customer service.
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Administration experience within a technical service, engineering, manufacturing, equipment or repair environment will be highly regarded.
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If you are an organised and customer-focused administrator looking for a short-term opportunity where you can make an impactful contribution,

📌 Service Administrator - 3-Month Temporary Contract (New South Wales)
🏢 ACOS Personnel
📍 New South Wales