We are seeking a proactive and customer-focused Customer Service Coordinator to join a high performing customer service teams. In this role, you will be the primary point of contact for customers, coordinating collection requests, managing logistics, updating the internal CRM and ensuring a smooth and productive customer experience.
Working closely with internal teams and external customers, you will play a key role in maintaining turnaround times, supporting operational requirements, and ensuring customer expectations are consistently met.
Key Responsibilities
Manage and action return and collection requests, ensuring timely turnaround and availability of equipment
Proactively follow up with customers regarding outstanding returns and collection schedules
Coordinate returns and urgent requests with internal stakeholders to meet business deadlines
Build strong relationships with customers and provide a high level of service throughout the return process
Liaise with transport providers and drivers to arrange timely collections
Monitor return timeframes and escalates any potential delays or issues as required
Maintain accurate records and provide updates to relevant teams.




Skills & Experience
Previous experience in a customer service, customer support, coordination, or administration role
Strong communication skills with the ability to build positive relationships with a wide range of stakeholders
Excellent organisational skills and the ability to manage multiple priorities in a fast-paced environment
High attention to detail and a proactive approach to problem-solving
Experience coordinating logistics, inventory, or return processes will be highly regarded
Proficiency in Microsoft Office and the ability to learn new systems quickly.
What's on Offer
Supportive and collaborative team environment
Opportunity to work in a busy and varied coordination role
Scope for extension
Positive workplace culture.
This is an excellent opportunity for a customer-focused professional who enjoys building relationships, coordinating multiple tasks, and delivering an exceptional customer experience.
His role is being managed by Melanie Hammond **************.
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📌 Customer Service Coordinator (Queensland)
🏢 Frog Recruitment
📍 Queensland