E1, a Melbourne-based SaaS tender platform, is hiring a Customer Experience & Retention Lead to guide our CX team and deepen our understanding of customer needs. You will stay close to customers while analyzing churn drivers across Builder, Subbie and Supplier segments and drive retention initiatives.
You will collaborate with Product, Marketing, RevOps and Sales to improve self-service, AI support and overall customer outcomes, ensuring a human connection remains at the core of scaling.
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📌 Cx & Retention Leader Player‑coach Melbourne (Australia)
🏢 E1
📍 Australia