Job Description
OnePointHealth is excited to welcome a Healthcare Support Officer to join our team in Katoomba.
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Why Join OnePointHealth?
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We are a modern, progressive brand with locations across Sydney and the Blue Mountains delivering the highest quality healthcare through services including Podiatry, Physiotherapy, Psychology, Dietetics, Exercise Physiology, Massage Therapy, Chiropractic as well as a Specialty Footwear Store and custom orthotics.
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OnePointHealth has been globally certified as a Great Place to Work®, based on feedback from our team and the culture we've proudly built together. We ranked #2 in Healthcare businesses in Australia and #16 across all industries. This recognition reflects our commitment to creating a workplace where people feel supported, respected, connected, and empowered to do their best work.
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You'll be joining a team that genuinely cares about one another, celebrates wins together, and works toward a shared purpose: helping people live healthier, happier lives.
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How You'll Make an Impact
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As a Healthcare Support Officer, you'll be the friendly face and trusted voice that helps patients feel welcomed, supported, and confident throughout their healthcare journey.
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Your role will include:
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Creating exceptional patient experiences from the first interaction through to ongoing care.
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Managing appointments and supporting smooth day-to-day clinic operations.
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Assisting patients with Medicare, NDIS, private health, and other funding pathways.
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Supporting our clinicians with calendar management.
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Helping maintain efficient systems and processes that allow our clinicians to focus on delivering quality care.
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Maintaining a clean and tidy clinic.
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We're Looking for Someone Who Is
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A Natural People Person - warm, approachable, and passionate about helping others.
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Highly Organised - able to juggle multiple tasks while staying calm and focused.
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A Strong Communicator - confident speaking with patients, families and clinicians.
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A Team Player - enjoys working collaboratively and contributing to a positive workplace culture.
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Detail-Oriented - understands that small details can make a big difference.
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Positive and Reliable - someone who takes pride in their work and brings a can-do attitude to every day.
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Experience in a front facing administration role.
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Familiar with Medicare, Private Health Insurance, NDIS, and other funding bodies.
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More Than a Job - A Workplace That Values You
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At OnePointHealth, we believe great workplaces are built by investing in great people.
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Paid Parental Leave - because family comes first!
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Get paid to learn - CPD every 6 weeks during work hours.
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Wellbeing check-ins - because your health and happiness matter too.
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Private Health Insurance discounts - healthy perks for a healthier you.
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Access to in-house services - enjoy discounted Podiatry, Massage Therapy, Dietetics, and more.
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Wellbeing Week - a whole week dedicated to you and the team.
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Personal wellbeing resources - grow, recharge, and thrive.
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Most importantly, you'll be part of a team that recognises the significant role administration professionals play in helping clients access healthcare.

📌 Healthcare Support Officer (Sydney)
🏢 OnePointHealth
📍 Sydney