Job Description
n
About the Company
n
5GN Group is a collective of companies, including 5G Networks, a licensed telecommunications carrier providing network and data centre services across Australia and Internationally, and
AUCyber
, a Managed Service Provider (MSP) and Manage Security Service Provider (MSSP) specialising in IT solutions for mid-market corporate clients and government entities.
n
Our vision is to empower all organisations, regardless of size, with access to fit-for-purpose, secure IT and telecommunications solutions that support the achievement of their own strategic objectives.
n
n
The Role
n
We are seeking an experienced Account Manager to manage and grow a portfolio of AUCyber customers while identifying new business opportunities. Reporting to the Head of Sales, this role focuses on building strong customer relationships, driving account growth through upsell and cross-sell opportunities, and ensuring successful customer outcomes across the lifecycle—from onboarding through to renewal.
n
n
What You'll Do:
n
n
Manage and grow a portfolio of AUCyber customers, driving revenue through
upsell, cross-sell and service expansion
n
Identify and pursue
new business opportunities
through referrals, outbound engagement and strategic targeting
n
Build strong relationships with
key stakeholders and decision makers
across customer organisations
n
Lead
customer meetings, proposals and commercial negotiations
to achieve sales targets
n
Manage
contract renewals
with a strong focus on retention and long-term customer success
n
Monitor
customer health, engagement and account performance
to identify risks and growth opportunities
n
Act as the




primary point of contact
for customer enquiries and service-related matters
n
Collaborate with
Pre-Sales, Product and Delivery teams
to deliver strong customer outcomes
n
Maintain accurate
pipeline management, forecasting and CRM records
n
n
About You:
n
n
Proven experience in account management, sales or customer success, with a strong track record of meeting or exceeding revenue targets
n
Demonstrated ability to identify and convert new customer opportunities while growing existing accounts
n
Robust commercial acumen with excellent time management and organisational skills
n
Experience using CRM platforms (e.g. HubSpot) to manage pipelines and customer relationships
n
Excellent communication, presentation and stakeholder management skills
n
Ability to work collaboratively across Sales, Pre-Sales, Product and Delivery teams
n
Strong understanding of cloud infrastructure, managed services, cyber security and professional services environments
n
Proactive, organised and results-driven with a strong growth mindset
n
n
n
Additional Information
n
n
This role may require occasional travel and overnight stays
n
n
n
What's in it for you?
n
You'll be joining the business during an exciting growth phase, with the opportunity to make a real commercial impact, work with technically strong teams, and build long-term customer partnerships in a dynamic environment.
n
n
We believe in celebrating and taking care of our employees. We offer professional development opportunities and birthday leave, yes, a paid day off to celebrate your birthday!
n
n
If you're ready to grow your career with AUCyber, click "
Apply Now
".
n

📌 Account Manager - Qld (Queensland)
🏢 5G Networks
📍 Queensland