Job Description
n Making a difference isn't just our purpose, it's what motivates our people every day. For us, work is not about ticking a box. It's about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives.n
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MMS Customer Service Advisor roles to be filled with the below starting dates:
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Brisbane:
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Start date:
26th October ****
- RemServ Salary Packaging
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Here's how you will make a difference in this role...
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As a
Customer Service Advisor
, this
Call Centre role
is where you are the face of MMS. Our contact centre provides personal and empathetic customer service to a broad range of clients across multiple platforms answering queries regarding Salary Packaging and Novated Leasing. You will deliver high-quality customer service within an inbound contact centre environment through real-time interactions across phone and digital channels.
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Within your role you will assist in resolving customer enquiries at first point of contact, balancing service, quality and productivity outcomes.
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At MMS explicit expectations help our people Be the Difference.
Your key responsibilities in this role will include:
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Provide first contact resolution across inbound calls and digital channels
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Identify standard enquiries from complex or high-risk matters, escalating where required.
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Maintain accurate customer records and case notes to support continuity, compliance and auditability.
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Provide clear and consistent communication, including outcomes, next steps and expected timeframes.
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Handle customer interactions in line with organisational standards, including de-escalating complaints and meeting performance expectations.
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To be considered for this role you will have:
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Experience in a contact centre or customer service environment
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Demonstrated experience using multiple systems and maintaining documentation.
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A strong customer first mentality
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Sound judgement and the ability to make decisions
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The necessary resilience to work in a fast-paced environment.
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What we can offer you:
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Strong culture and the support of a values-based recognition program
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Novated leasing benefits and discounts
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12 weeks paid parental leave
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Comprehensive learning and development opportunities
to support your career growth
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Sonder digital wellbeing platform
, providing personalised support 24/7, plus annual flu vaccinations
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Default Income Protection Insurance
reimbursed for members of the MMS Default Super Fund
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Exempt Employee Share Plan
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Volunteer leave & Career break
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MMS Rewards program
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Embracing our value of
Everyone Matters
we hold a collective commitment to foster an environment where all differences are valued and respected.
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· We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.
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· We value the skills and attributes veterans can bring to our organisation.
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· We embrace hybrid working and welcome conversations about flexibility.
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Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.
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We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work.
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If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at
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