Job Description
Employment Type Permanent Closing Date 30 Sept :59pm Job Title Account Manager - Melbourne City n
Job Summary
Job Description n
What is the focus of the role?
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As an Account Manager, you will be the trusted advisor for a portfolio of Business Plus customers, helping them achieve their goals through
telecommunications,
ICT and cyber security solutions. By combining exceptional communication, strong commercial capability and a passion for customer success, you will deliver outstanding customer experiences, drive sustainable portfolio growth and contribute to the continued success of the Telstra Business Technology Centre.
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Who we are
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At Telstra Business Technology Centres (TBTC), we partner with business customers to help them achieve their goals through cutting-edge
telecommunications,
ICT and cyber security solutions. We combine local expertise with the strength of Australia's leading telecommunications and technology provider to deliver exceptional customer outcomes.
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We are seeking a motivated and customer-focused Account Manager to manage and grow a defined portfolio of Business Plus customers. This role is critical to maintaining strong customer relationships that drive revenue growth, customer advocacy and long-term business success for both our customers and Telstra.
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Role Location: TBTC Melbourne City - 80 Dorcas Street, Southbank, Victoria, **** (in-centre)
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About the role
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Customer Satisfaction & Customer Success
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Develop trusted relationships with business owners and decisionmakers.
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Gain a deep understanding of each customer's business, objectives and challenges.
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Conduct proactive account reviews and customer engagement activities.
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Deliver exceptional customer experiences that drive satisfaction, loyalty and advocacy.
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Act as the primary point of contact for customer enquiries,



service requests and escalations.
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Partner with customers to help them make informed technology decisions.
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Collaborate with technical specialists, project delivery teams and support functions to deliver seamless outcomes.
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Sales & Portfolio Growth
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Manage and grow a portfolio of Business Plus customers.
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Identify opportunities across
telecommunications,
mobility, internet, networking, cloud, collaboration, managed services and cyber security solutions.
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Conduct business needs analysis to uncover customer challenges and priorities.
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Develop and maintain account plans that support customer retention and growth.
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Generate, qualify and progress opportunities through the full sales lifecycle.
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Meet individual sales, revenue and performance targets.
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Operational Excellence
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Maintain accurate customer records, account plans and pipeline management activities.
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Ensure customer interactions and opportunities are documented accurately.
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Deliver high-quality portfolio management and customer governance.
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Meet customer contact and activity expectations.
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Contribute positively to team objectives, culture and performance outcomes.
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About you
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Experience in Business-to-Business (B2B) sales, account management or business development.
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Exposure to Inbound and outbound calls
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Proven experience managing customer relationships and achieving sales targets.
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Exceptional verbal and written communication skills.
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Strong organisational, planning and time management capability.
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Demonstrated ability to build trust and credibility with customers and stakeholders.
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Strong commercial acumen and customer-focused mindset.
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Please attach your resume/cv when applying to allow for a more thorough review of your qualifications and experience
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📌 Account Manager - Melbourne City (Victoria)
🏢 Telstra
📍 Victoria