GIA Renovations are a design and building company specialising in residential renovations. We pride ourselves on providing customers with quality custom renovations, and a premium customer service experience.
We're searching for a highly motivated person to become part of our vibrant GIA team! You'll work with all members across our design, operations and construction teams. Responsibilities will include liaising with current and existing clients, providing assistance and support to the designers, liaising with trades, suppliers, consultants and the media. There will be a significant amount of office administration.
It is critical the successful candidate should have up to date IT skills including proficiency in Microsoft office suite. However an engaging personality, strong work ethic and ability to keep a cool head whilst juggling multiple projects simultaneously is more important to us.
As a member of a small tight-knit team the successful applicant will enjoy the camaraderie of working collaboratively with colleagues, however you will be required to work independently at front of house on our reception desk and acting as GIA's first point of contact.
Weare seeking a full time customer service focused person, who will support the day to day running of the business.
Responsibilities
Coordination of all front of desk tasks
Consulting with customers in our showroom




Informing customersabout our process
Handling enquiries from our website
Managing phone enquiries (Both inbound & outbound)
Qualifying leads for our Design Team
Controlling showroom tidiness
Availability of all necessary stationary, amenities and kitchen supplies for the team
Obtaining quotes from suppliers and processing orders for all projects
Managing deliveries and distribution
Liasing with suppliers for required products
Scheduling and confirming appointments
Handling specific client requests
Keeping client job folders up to date
Maintaining a customer database (HubSpot)
Basic invoicing (Xero)
Administrative tasks
Liaising with site supervisors
Preparing site packages
General office duties (tidying up, plants, rubbish, etc)
You should possess a pleasant personality together with a dynamic professional attitude. You should also be able to deal efficiently with clients and have a solid understanding of customer service.
Attributes
Client focused
Good presentation skills
Outstanding customer service and telephone manner
MS Office Experience
Experience with a CRM program (like HubSpot)
Team player
Strong attention to detail, accuracy & ability to multi-task
Proactive and hardworking
Ability to prioritise tasks in a busy setting
Strong organisation skills
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📌 Junior Designer/Showroom Consultant (Melbourne)
🏢 GIA Bathrooms & Kitchens
📍 Melbourne