Job Description
We think outside the box by redefining recruitment
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At Synergie Australia, we're more than just a recruitment agency. We connect great people with great businesses and focus on building long-term partnerships that create genuine opportunities.
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We are currently partnering with a well-established Australian steel and building products business to recruit an experienced Customer Service Manager for their operation in Campbelltown.
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This is a hands-on leadership role managing an established team of six within a busy, high-volume workplace. We are specifically looking for someone with current Customer Service Management experience, ideally gained within steel, roofing, building products, manufacturing, wholesale or distribution.
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The important parts
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$90,000- $100,000 + Super, with flexibility for an exceptional candidate
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Permanent full-time opportunity
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Monday to Friday, 9:00am - 5:00pm
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Campbelltown location
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Lead an established Customer Service team of six
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High-volume environment processing approximately 100 orders per day
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Hands‐on leadership role with a strong focus on customer relationships
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Some after‐hours availability may occasionally be required
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What you will be required to do
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Lead, support and develop a team of six customer service professionals
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Manage daily workloads and ensure orders are processed accurately and efficiently
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Monitor team KPIs covering order accuracy, performance and staff retention
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Coach and train team members and identify development opportunities
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Conduct regular team and toolbox meetings
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Build strong relationships with a broad customer base
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Personally manage escalated enquiries, complex orders and customer issues
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Work closely with sales, warehouse, production and transport teams
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Drive improvements across customer service processes and workflows
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Maintain high service standards within a fast‐paced, technical environment
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Develop a strong understanding of products, customers and internal processes
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To be successful in the role you will
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Be currently working in a Customer Service Manager or equivalent leadership position
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Have proven experience managing and developing a customer service team
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Bring strong people management, coaching and relationship‐building skills
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Have experience managing team KPIs and performance
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Be comfortable operating within a high-volume order environment
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Have strong attention to detail and a focus on order accuracy
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Be confident managing difficult conversations and customer escalations
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Possess strong organisational and problem‐solving skills
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Be a hands‐on leader who is willing to work alongside the team
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Ideally have experience within steel, roofing, building products, manufacturing, wholesale or distribution
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Experience with SAP or similar ERP/order management systems will be highly regarded
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What's on offer for you
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Permanent full‐time opportunity
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Monday to Friday, 9:00am to 5:00pm
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Competitive salary of $90,000 to $100,000 + Super, with flexibility for the right candidate
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Lead and develop an established customer service team
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Supportive, dedicated and relaxed team environment
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Opportunity to build strong relationships with an established customer base
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Hands‐on leadership role where you can influence team performance, training and customer service standards
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About Synergie Australia
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Synergie is a global recruitment organisation with over 50 years of experience connecting talented people with employers across a range of industries. We pride ourselves on building strong relationships with both our clients and candidates, delivering recruitment solutions that create long‐term success.
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If you're an experienced Customer Service Manager looking for your next leadership opportunity and want to join an established business where you can develop a team, strengthen customer relationships and make a genuine impact, we would love to hear from you.

📌 Customer Service Manager (Sydney)
🏢 Synergie Group
📍 Sydney