Casual Library Customer Service Assistant
Inner West Council (IWC) is among Sydney's larger local metropolitan local government councils looking after a community of 201,000 people living in some of the inner city's most vibrant, creative, liveable, and diverse suburbs. As we continue to deliver quality, innovative, and inclusive programs and services, we invite you to join in on our journey towards becoming the best council for our community.
The community is at the heart of IWC, and our values of
Integrity
,
Respect
,
Innovation
,
Compassion
and
Collaboration
are at the centre of everything that we do.
We offer flexible career life balance with hours that allow you to relax and recharge.
We offer a variety of flexible work arrangement options
(e.g. flexible hours and working from home) where appropriate giving you even greater quality of work life balance.
Permanent employees benefit from our excellent value
gym membership from $*****/week
giving access to a vast network of gyms in Sydney.
About the role
As a Library Customer Service Assistant, you'll play a key role in delivering welcoming, high‐quality library services to our community. You'll be the friendly face at the service desk, supporting customers with borrowing and enquiries, assisting with library activities, promotions and programs, and helping to keep our library spaces vibrant and well organised.
This hands‐on role involves working on the library floor across both branch and neighbourhood libraries, engaging directly with customers of all ages and backgrounds. You'll collaborate with colleagues,



participate in team meetings and contribute to activities that enhance the overall library experience.
Inner West Libraries are currently trialling extended operating hours at Marrickville Library to provide greater access and flexibility for the community. The revised operating hours are:
Monday:
9:00am to 7:30pm
Tuesday:
9:00am to 8:30pm
Wednesday:
9:00am to 8:30pm
Thursday:
9:00am to 10:00pm
Friday:
9:00am to 5:30pm
Saturday and Sunday:
9:00am to 7:00pm
As a casual library employee, you will work across any of our 8 Inner West Libraries to gain experience across a range of diverse libraries and communities.
Please read the Position Description to familiarise yourself with all the requirements and conditions of the role.
Remuneration
$***** p.h. - $***** p.h. + 25% Casual Loading + 12% Superannuation
Some of the required skills, experience and qualifications
Higher School Certificate or equivalent and willingness to obtain library or information qualification
Proficient computer and technology skills
Demonstrated ability to deal effectively with the public and a proven commitment to custom er service
Ability to work and plan effectively as an individual and as a team member




Ability and willingness to promote and deliver activities and displays to all the libraries customers
Enquiries
Anna Mullen, Acting Library Operation Manager on *********
Closing Date
Sunday 11 October ****, 11:30PM
Eligibility for employment/Pre employment Checks
Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks as required for the position. This may include police records checks, certified copies of relevant qualifications, Driver's Licence and proof of work rights in Australia (please refer to the Position Description for the specific qualifications/requirements for the role). Copies of any sighted documents will be kept by IWC for its records as proof of verification.
Inner West Council is proud to be an inclusive and equitable employer
We welcome applicants from all backgrounds and experiences and are committed to reflecting the diversity of our community. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disability, culturally and linguistically diverse communities, LGBTQ+ people, veterans, young people, and mature age workers.
This commitment to diversity and inclusion is one of the many reasons we were named the **** AR Bluett Award Winner as the most progressive council in NSW. We're also proud recipients of the **** Australian Business Awards Employer of Choice and the **** NSW Local Government Excellence Award for Organisational Diversity and Inclusion.
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📌 Casual Library Customer Service Assistant (New South Wales)
🏢 Inner West Council
📍 New South Wales