Job Description
Customer Care Manager - Home Care My Way (Self-Managed)
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Healthcare Australia (HCA) is a major provider of healthcare services across Australia, including allied health, primary care, recruitment, NDIS, care services, and training.
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Company Description
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Healthcare Australia (HCA) is a major provider of healthcare services across Australia, including allied health, primary care, recruitment, NDIS, care services, and training.
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Job Description
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Homecare My Way is a premier provider of home care services and a new addition to HCA. As a fast paced, exciting offering we are committed to enriching the lives of seniors. Our passion lies in delivering exceptional, personalised care tailored to the unique needs of each client.
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Based in Melbourne, the Care Manager manages the client relationship through the delivery of excellent customer service and the implementation of client care initiatives. Managing a caseload of self-managed clients in a virtual capacity - no home visits required - you are responsible for ensuring that all service delivery and compliance reporting requirements are met. You will also work collaboratively with various teams to ensure that services delivered are of a high quality and offer an excellent client and workforce experience.
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Key Responsibilities include:
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Develop care plans that support the delivery of quality outcomes for clients in line with their funding
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Actively promote Homecare My Way services to meet growth targets
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Complete all funding and debt management activities
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Ensure all client documentation and case notes are up to date, complete and of a high standard
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Support the business development and onboarding function, including the assessment and suitability to provide services in line with Homecare My Ways' related policies and procedures
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Let'stalk about you!
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A successful candidate will demonstrate a strong understanding of Aged Care and/or other health and community services. You will bring experience fromworking in customer focused environments and have excellent time management and prioritisation skills,
exceptionalcommunication
skills, both written and verbal - imperative to working in this 'virtual' office-based role. You will be able to demonstrate a willingness to learn and adapt to changing environments/ markets. Candidates with a background in nursing are highly desirable.
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With HCA you'll be rewarded with:
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Versatile hybrid working conditions that empower work-life balance
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Access to extra leave with a day off for your birthday plus a rewards and benefits platform
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Salary Packaging - novated leasing and more! Available with Smart group
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Be part of a well-respected Australian based organisation of more than 3,000 employees!
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At HCA we are committed to embracing diversity and committed to providing a safe working environment.
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Veterans are encouraged to apply.

📌 Customer Care Manager - Home Care My Way (Self-Managed) (Victoria)
🏢 Healthcare Australia
📍 Victoria