Job Description
Select how often (in days) to receive an alert:
n
Product Support Advisor | Drive Reliability Across a CAT Fleet
n
Are you passionate about Caterpillar equipment, enjoy building strong customer relationships, and want to play a key role in improving fleet performance at one of WA's leading mining operations? You have come to the right place.
n
WesTrac is seeking an experienced Product Support Advisor (PSA) to join our team supporting the Mining Equipment Maintenance operation at Marandoo, located in the Pilbara region of Western Australia.
n
In this customer-facing advisory role, you'll be the key link between the customer, Caterpillar and WesTrac, helping improve equipment reliability, availability and performance across a large CAT mining fleet. Combining technical expertise with strong stakeholder engagement, you'll provide support that drives maintenance excellence and delivers real value on site.
n
About the Role
n
As a Product Support Advisor, you will work closely with maintenance and operations teams to identify continuous improvement opportunities, optimise equipment performance, and reduce operating costs.
n
Key Responsibilities
n
n
Provide technical support and advice across the CAT fleet
n
Conduct equipment inspections and reliability assessments
n
Support diagnostics, troubleshooting and fault-finding activities
n
Drive preventative maintenance and continuous improvement initiatives
n
Assist with planned component change-outs and warranty support
n
Develop strong customer relationships and provide ongoing operational support
n
Ensure accurate documentation and communication between stakeholders
n
Support frontline maintenance teams while minimising downtime
n
n
About Marandoo
n
Located in the heart of the Pilbara,



Marandoo is a major iron ore operation offering the opportunity to work alongside a highly skilled maintenance team supporting critical mining equipment.
n
Roster
n
n
FIFO from Perth
n
8 Days On, 6 Days Off - 12-hour shifts
n
n
To be successful in this role, you will have:
n
n
Australian-recognised Mobile Plant Trade Certificate
n
Proven experience in a mining or field service environment
n
Strong diagnostic and troubleshooting capabilities across CAT equipment
n
Previous experience supporting large mining fleets
n
A proactive approach to reliability and maintenance improvement
n
Strong communication and customer relationship management skills
n
Ability to work independently and collaboratively with site teams
n
n
Why WesTrac?
n
n
Chance to earn referral bonuses up to $5,000 for eligible roles
n
Paid Parental & Secondary Carers Leave
n
Salary Sacrificing, Novated Leasing & Retail Discounts
n
Discounted BUPA Health Cover & Fitness Passport
n
Employee Assistance Program for you and your immediate family
n
Award-winning training through the WesTrac Institute
n
Internal career progression & employee recognition opportunities
n
n
Additional Benefits
n
n
Employee Share Purchase Plan
n
Emergency Services & Defence Force Leave
n
n
Our Company & Commitment
n
With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.
n
At WesTrac we understand that identity is an intersection of many factors. First Nations people, females, those identifying as LGBTQIA+, and culturally and linguistically diverse people are encouraged to apply. WORK180 endorsed employer.

📌 Product Support Advisor (Tom Price)
🏢 Westrac
📍 Tom Price