Job Description
Rivervale, Full Time, Hospitality
Vacancy Listing Dates 21/09/2026 to 19/10/2026
Please Quote Reference Number *****
Seeking a skilled Front Office Duty Manager
Full time chance
Opportunity to work at Aloft Perth in Rivervale
We want YOU to create exceptional guest experience and outstanding service.
Aloft Perth is located in Rivervale under Marriott International.
We are currently seeking to appoint a professional and experienced Front Office Duty Manager to join our team.
Applicants must have a minimum two years' experience in a Front Office Supervisor, Duty Manager, Assistant Manager, or equivalent hotel operational leadership role, and hold an Approved Manager card.
Duties and responsibilities:
Manage day-to-day operations and ensure the quality and standards of the hotel are met
Assist guests arriving and departing the hotel through the check in and departure process
Handle general enquiries whilst providing a friendly, genuine service with each traveller experience
Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met
Be an expert on the hotel and the surrounding area, have a sense of the local to exceed guest expectations




Build and strengthen relationships with existing and new travellers to enable future bookings
Understand the impact of the department's operations on the overall property financial goals and objectives and manage to achieve or exceed goals
Applicants will also have:
Demonstrated experience independently managing hotel operations and acting as the senior leader on shift.
Proven ability to lead, coach and hold teams accountable for service, performance and operational standards.
Experience managing guest escalations, service recovery, conflict resolution and operational incidents.
Strong understanding of Front Office systems, procedures, hotel compliance requirements and Marriott service standards.
Ability to coordinate multiple departments to deliver operational, guest satisfaction and financial outcomes.
Excellent communication, judgement and decision-making skills in a fast-paced environment.
Availability to work a rotating roster including evenings, weekends and public holidays.
When you join our A-Lister Team, you will get access to:
Discounted Hotel Rates with other Marriott Hotels
Fantastic Team
Great Salary of $81,286 + super + benefits
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📌 Front Desk & Reception - Aloft Perth
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📍 Perth