Job Description
Practice Manager
Sunshine Coast Orthopaedic Group
Maroochydore, Sunshine Coast QLD
Full-time | On-site
About Us
Sunshine Coast Orthopaedic Group (SCOG) is a specialist orthopaedic practice providing high-quality care across the Sunshine Coast.
Our team of specialist orthopaedic surgeons treat conditions of the spine, knee, hip, ankle, shoulder, elbow and hand, supported by an experienced clinical and administrative team.
We pride ourselves on delivering an exceptional patient experience while maintaining a professional, collaborative and high-performing workplace.
About the Role
We are seeking an experienced and highly capable Practice Managerto take ownership of the day-to-day management of our busy specialist medical practice.
This is a hands-on leadership role requiring someone who is organised, commercially aware and confident managing people, systems and competing priorities.
You will be a visible presence within the clinic, ensuring our administrative and clinical operations run efficiently while supporting our surgeons and staff to deliver an exceptional standard of patient care.
We are looking for a genuine self-starter who can identify issues, develop solutions and follow them through autonomously.
Working closely with our executive team and our surgeons, you will have responsibility for the daily performance of the practice while also identifying opportunities to improve workflows, patient experience and practice efficiency.
Key Responsibilities
People & Team Management
Lead and support the clinic's administrative team, providing clear direction and day-to-day guidance
Manage staff rostering, leave and resource requirements to ensure appropriate clinic coverage
Manage recruitment, interviewing, onboarding and offboarding of administrative staff
Coordinate employment documentation and other day-to-day HR matters
Ensure staff are appropriately trained in clinic systems, processes and procedures
Communicate operational changes and updates effectively across the team
Coordinate staff events, team-building initiatives and workplace amenities
Practice & Clinic Operations
Take ownership of the smooth day-to-day operation of the clinic
Manage surgeon and clinical rosters, including consulting rooms and staff resource allocation
Monitor and forecast appointment availability and clinic capacity
Proactively identify scheduling, workflow and resourcing issues and implement solutions
Oversee inventory,



purchasing and stock levels across the clinic
Manage facilities, equipment and practice systems to ensure the clinic remains fully operational
Resolve day-to-day operational issues as they arise and provide practical support to staff and surgeons
Identify and implement opportunities to improve clinic workflows, efficiency and patient experience
Surgeon & Clinical Staff Coordination
Coordinate the onboarding of new surgeons, fellows and clinical staff
Manage onboarding documentation, credentialing, insurance and compliance requirements
Maintain accurate and current clinical staff records
Coordinate the operational requirements associated with new surgeons and services joining the practice
Support the successful integration and growth of new surgeons within the clinic
Finance & Practice Administration
Oversee day-to-day accounts administration
Coordinate payroll processing and associated administration
Monitor budgets, expenditure and practice financial performance
Review key clinic metrics including referrals, appointment capacity and debtors
Prepare regular operational and financial reporting for management
Compliance & Governance
Maintain and continuously improve clinic policies and procedures
Manage relevant clinic insurance, indemnity and WorkCover requirements
Ensure appropriate documentation, record keeping and compliance processes are maintained
Support workplace health and safety, incident reporting and risk management requirements
Maintain high standards of patient confidentiality and privacy
Practice Development & Stakeholder Relationships
Build and maintain productive relationships with hospitals, referrers, suppliers and other key external stakeholders
Support initiatives designed to strengthen GP and referrer relationships
Coordinate stakeholder meetings and ensure agreed actions are implemented
Support the introduction and ongoing management of new clinic services and initiatives
Work with external technology and service providers to identify and implement practice efficiencies
Support initiatives such as patient-reported outcome measures,



patient concierge services and research projects
About You
You will already have experience managing a busy medical practice, specialist clinic or comparable healthcare environment and be comfortable taking genuine ownership of its day-to-day operations.
You are someone who notices what needs to be done and gets it done.
You can move confidently between managing a staffing issue, reviewing a roster, resolving a patient-flow problem, checking financials and coordinating with a surgeon or external stakeholder.
To be successful in this role, you will bring:
Demonstrated experience in practice management, ideally within a specialist medical or surgical environment
Strong people leadership skills and experience managing administrative teams
Practical experience across recruitment, onboarding, performance management and general HR administration
Strong understanding of medical practice workflows, patient scheduling and clinical resource management
Experience with accounts, payroll administration, budgeting and financial reporting
Confidence interpreting practice metrics and identifying operational issues or opportunities
Experience developing and maintaining policies, procedures and compliance documentation
Strong systems capability and confidence learning and implementing recent technology
Excellent written and verbal communication skills
Strong judgement, discretion and professionalism when dealing with confidential or sensitive matters
Exceptional organisation and the ability to manage multiple priorities without losing attention to detail
A proactive, solutions-focused approach and the ability to work autonomously
Experience within orthopaedics, surgery or another specialist medical environment will be highly regarded.
What We're Looking For
Above all, we are looking for someone who can own the role.
This position will suit an experienced Practice Manager who enjoys being close to the day-to-day running of a clinic, takes pride in creating an organised and high-performing environment, and doesn't wait to be told what needs attention.
You will have the autonomy to make a meaningful impact on how the practice operates, supported by an experienced leadership team and a group of highly regarded specialist surgeons.
If you are an experienced Practice Manager looking for a hands-on leadership role within a growing specialist practice, we would love to hear from you.

📌 Practice Manager (Queensland)
🏢 Sunshine Coast Orthopaedic Group
📍 Queensland