Hamer Offroad specialises in premium 4x4 accessories, off-road parts, mechanical services and vehicle fitment solutions for Ford Ranger, Toyota, Lexus, RAM and other leading 4WD, SUV and utility vehicles.
We differentiate ourselves from traditional brands by continually innovating, refining our product range, and staying ahead of market trends.
Our company is led by a young and passionate team united by a common goal – visually striking and highly functional products.
Due to continued business demand, we are seeking an organised, compassionate, and customer-focusedCustomer Service Officerwho will be directly reporting to the Customer Service Team Lead.
This role is all about delivering a great customer experience.
You will be joining the Sales team in theHead Office(location: 104 Fox Drive, Dandenong South, VIC ****).
About the Role
As a Customer Service Officer at HAMER 4X4, you will be working as part of a tight-knit team, driving customer satisfaction and ensuring smooth operations across all customer touchpoints.
You provide service to a variety of customers through multiple platforms in the best efficient and professional manner.
What you will be doing
Primary Tasks include
Customer Service: order processing, handling phone calls (both inbound and outbound), emails, quotes, web, and in-store inquiries
Data input of all inquiries received on daily base across all channels
Coordinate parts and accessories with 3rd party suppliers for major customers vehicle builds
Inventory Management: stock identification, ordering, receipting, and dispatching
Showroom upkeep: product placement, brochures and signage
General administrative tasks and assisting with other business aspects as needed
Experienced in Retail Sales, Claims, Call Centre, and other Customer Service roles
Stellar communication skills (both written and verbal)



who is dedicated to delivering an unparalleled customer experience
Efficient in processing both offline and online orders
Address product, service, and order inquiries in a prompt manner
Proactive in informing customers about any order or service changes, providing alternate solutions when needed
Manage and de-escalate potential conflict situations with customers
Administrative Responsibilities
Oversee multiple social media channels, responding to comments, reviews, and customer inquiries in a professional manner
Handle customer grievances professionally, upholding the reputation of HAMER 4X4
Provide exceptional customer service, managing escalations efficiently
Possess exceptional attention to detail, numerical, and analytical skills
Organised, with a strong emphasis on punctuality and follow-through
Familiar with MS Office software and cloud storage solutions like Google Drive
About You
At least two (2) years of experience in customer service or sales role
Proficient in using computer systems and software to manage customer interactions and data, as well as MS Office, MYOB, XERO, SAP
Excellent verbal and written communication skills are crucial for effectively interacting with customers and resolving their issues
Ability to identify and resolve customer issues efficiently and effectively
Solid ability to build rapport with customers, empathise with their concerns, and maintain a positive attitude




Ability to remain calm and composed when dealing with difficult or upset customers
Ability to manage multiple tasks and prioritise customer needs effectively
Ability to pay close attention to customer inquiries and ensure accurate and thorough responses.
A thorough understanding of the company's products or services is essential for providing accurate information and assistance
Ability to adjust to changing situations and customer needs
Ability to de-escalate difficult situations and find solutions that satisfy customers
Able to work both independently, and to collaborate with other team members to provide the best possible customer service
Highly organised, with the ability to manage multiple tasks and meet deadlines
Thrive in a rapid-paced environment and adapt to its demands
Motivated, open to learning, and enthusiastic about team collaboration
Remuneration
This is subject to your skills, qualifications and experience, but it will be within a salary range of between $65,000 - $75,000 per annum + superannuation.
Only shortlisted candidates will be contacted.
Learn more about us
Website:
Facebook: /
Instagram: /
TikTok:
LinkedIn:
YouTube:
Your application will include the following questions
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Customer Service Representative?
Do you have customer service experience?
Do you have experience in administration?
Do you have a current Australian driver's licence?
Which of the following Microsoft Office products are you experienced with?
How many years' experience do you have in a Call Centre Role?
Do you have order processing experience?
What can I earn as a Customer Service Representative
#J-*****-Ljbffr

📌 Customer Service Officer (Melbourne)
🏢 Hamer Offroad(Hamer 4x4
📍 Melbourne