As the first point of contact for patients, referring practitioners, and external providers, you will play a critical role in supporting safe, effective, and patient-centred care through effective communication, appointment coordination, record management, billing, and compliance with privacy, clinical governance, and workplace safety requirements. This role is ideal for an individual who thrives in a patient-focused healthcare environment and is committed to delivering exceptional service, efficient administration, and seamless support to clinicians and patients alike.

Key responsibilities
Professionally greet and assist patients, carers, and visitors, providing an exceptional patient experience.
Manage incoming telephone calls, emails, and correspondence, delivering transparent information regarding appointments, practice procedures, and patient enquiries.
Coordinate schedules across multiple Prosthodontists, including chair utilisation, treatment sequencing, recalls, follow-ups, and referrals.
Maintain accurate patient records and ensure all information is managed in accordance with privacy and confidentiality requirements.
Process payments accurately and manage HICAPS, health fund, insurance, and third-party claims.
Collaborate closely with Prosthodontists,



dental assistants, and administrative staff to ensure efficient daily operations.
Identify and elevate concerns that may impact patient safety, service quality, or patient experience.
Support compliance with clinical governance, workplace health and safety requirements, and practice policies.
Maintain a protected, professional, and well-organised reception and waiting area.

About you
Excellent verbal and written communication skills
Strong organisational and multitasking abilities
Exceptional attention to detail and accuracy
A calm, skilled, and patient-focused approach
Ability to manage competing priorities in a busy specialist environment
Proficiency in Microsoft Office applications
Experience working within a specialist dental or healthcare practice
Experience using Dental 4 Windows practice management software

About us

Prosthodontic Group is a leading specialist prosthodontic practice located in the heart of Melbourne's CBD. As a growing specialist clinic with four Prosthodontists, we are a respected and expanding specialist practice committed to delivering exceptional patient care.
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📌 Dental Receptionist/front Office Coordinator Melbourne
🏢 Prosthodontic Group
📍 Melbourne