Job Description
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COMPANY OVERVIEW
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We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one another and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what's next.
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Customer Delivery Lead – 12-Month Contract
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Drive Customer Service Excellence
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We're looking for a proactive Customer Delivery Lead to lead the customer service experience at General Mills. Based at Mt Waverley, this 12-month fixed-term role
(commencing early January ****)
will oversee order fulfilment across three temperature channels and local transport execution, ensuring DIFOT +97% while balancing efficiency and cost.
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You'll work with customers, 3PLs and internal teams to manage service risks, improve processes and support supply chain projects through data-led problem solving and proactive communication.
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About General Mills Australia
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Join a global food company that makes food the world loves.
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Do
Old El Paso, Latina Fresh Pasta, and Häagen-Dazs
ring a bell? At General Mills, we're committed to innovation, growth and making a positive impact.
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We're proud to be certified as a
Great Place to Work
for 7 consecutive years, and one of the
Best Workplaces in Australia for Women
for the third time in ****.
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What's in it for YOU?
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We believe in helping our people thrive, professionally and personally:
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Flexible working:
***** home/office model.
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Wellbeing focus:
Half-day Friday every week to support work–life balance.
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Convenience:
Free on-site parking
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Growth & development:
World-class L&D; programs and in-house mentoring.
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Inclusive culture:
Best-practice flexibility and inclusivity where you're seen, heard and belong.
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Your Impact
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As Customer Delivery Lead, you will:
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Lead end-to-end order fulfilment across three temperature channels and retail and channel customers, ensuring accurate execution and DIFOT +97%.
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Manage local transport execution, including invoice validation, planning and optimisation to deliver on-time and in full whilst balancing cost.
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Track Customer Service KPIs, including Delivery Malfunctions and Returns/Refusals, leading root cause analysis, corrective actions and provider claims.
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Build strong relationships with customers, 3PLs, Warehouse and Transport teams and internal stakeholders to manage service and deliver cost and efficiency outcomes.
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Use data and continuous improvement to simplify and digitalize processes and reduce manual effort across Customer Service and Logistics teams.
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Act as a key contact for customers and business functions, leading events such as transitions and tenders and support ad-hoc projects.
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What You Bring
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Experience:
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5 years+ experience in customer service, order management or supply chain/logistics, ideally within FMCG.
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Experience managing order fulfilment, logistics processes, 3PL providers and external stakeholders.
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A track record of supporting operational projects, transitions, tenders, replenishment strategies and process improvement initiatives.
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People leadership capability is desirable, with SAP and Road Runner experience highly regarded.
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Skills & mindset:
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Strong problem-solving and analytical skills, with the ability to identify root causes, apply corrective actions and improve service, cost and efficiency.
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Confident managing multiple priorities, deadlines and changing circumstances.
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Strong communication and influencing skills across customers, 3PLs, carriers and internal teams.
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Proactive and continuous-improvement mindset, with an interest in simplifying processes and identifying digitalisation opportunities.
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Solid attention to detail, intermediate Microsoft Office skills and a collaborative team approach.
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The Essentials
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Education:
Tertiary qualification in Logistics or Supply Chain Management is advantageous.
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Location:
Mt Waverley, VIC.
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Employment:
12-month fixed-term contract.
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Ready to Make your Mark?
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If you're a proactive customer service or supply chain professional with experience in order fulfilment, logistics and 3PL management, we'd love to hear from you.
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Apply now and help us deliver an exceptional customer experience, improve supply chain performance and build the next chapter of your career at General Mills.
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ELIGIBILITY
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Applicants must meet minimum age qualifications in the country in which the job is located.
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📌 Customer Delivery Lead (Victoria)
🏢 Gen Mills AUS Sale Retail
📍 Victoria