About the role

Lead the daily operation of an established, locally owned Broome retail store. Deliver solid sales, excellent customer service and effective stock management while developing a reliable, motivated team. This is an active shop-floor role combining customer service, team leadership and responsibility for the store's commercial performance.

Key responsibilities
Lead by example on the sales floor, providing knowledgeable and friendly service to local customers and visitors
Work towards agreed sales, gross profit and average transaction targets
Coach staff in product knowledge, customer engagement and complementary selling
Resolve customer enquiries, complaints, returns and warranty matters within company policy and applicable consumer obligations
Allocate daily duties and maintain transparent service and presentation standards
Prepare rosters that match trading demand and approved wage budgets
Assist with recruitment, induction, training and performance reviews
Oversee deliveries,



stock receiving, pricing, replenishment and transfers
Maintain accurate inventory records and coordinate stocktakes and cycle counts
Manage opening, closing, cash handling, till reconciliation and banking procedures

About you
Proven retail management or senior supervisory experience
Ability to lead a small team while remaining actively involved in customer service
Understanding of sales targets, gross margin, wage budgets and inventory control
Confidence using retail software, spreadsheets and business reports
Solid organisation, communication and problem-solving skills
Reliability, sound judgement and a practical approach to running a store
Availability for rostered weekend and late trading work
Relevant product knowledge and experience serving both local and tourist customers are desirable

📌 Retail Supervisor Broome
🏢 Barrells Surf
📍 Broome