Senior Business Analyst - 12 month FTC - Immediate Start n
FinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors.
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FinXL is seeking a Senior Business Analyst to join our consulting team and be deployed with a leading Telco client on a key transformation engagement.
Responsibilities n
Establish an Authoritative Customer Migration Baseline to create a single source of truth for enterprise products and sites.
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Build a robust scoring methodology and framework to group customers into prioritisation cohorts and migration waves.
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Map and design end-to-end Customer Migration Journeys alongside future-state process models.
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Perform detailed impact assessments covering commercial, financial, IT systems, and reporting dependencies.
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Develop executive funding packs, decision support materials, and maintain ongoing stakeholder management logs.
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Formulate a comprehensive Customer Engagement Plan to mitigate risk during network transition phases.
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Prepare complete transition and handover documentation to enable seamless customer-led execution.
Key Skills & Experience n
Proven experience as a Senior Business Analyst within complex settings.
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Demonstrated success leading large-scale customer migration or network transformation projects.
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Solid proficiency in enterprise customer data baselining and dependency mapping across disparate IT systems.
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Demonstrated ability to design cohorting, prioritization scoring, and lifecycle tracking frameworks.