Job Description
Customer Service & Office Administrator
About MISCO Australia
MISCO Australia is an Australian-owned manufacturer, fabricator, distributor and supplier of specialised electrical insulation materials and engineered components.
Based in Dandenong South, we support switchboard manufacturers, electrical contractors, original equipment manufacturers, engineering companies and infrastructure projects across Australia.
Our services include CNC machining, cutting, drilling, profiling, fabrication, kitting and the production of custom components.
Our customers rely on us for accurate information, dependable order processing, quality products and responsive service.
We are a small, practical and growing business where every team member makes a meaningful contribution.
We value accuracy, reliability, initiative, explicit communication and following tasks through to completion.
About the role
MISCO Australia is seeking an experienced Customer Service & Office Administrator for an on-site casual position in Dandenong South.
The role is expected to average approximately ******* hours per week.
Shifts will generally be rostered Monday to Friday, commencing at 9:30 am and finishing between 1:30 pm and 2:00 pm, depending on workload.
This is a casual position initially.
The employment arrangement may be reviewed as the role and workload develop, with the possibility of ongoing permanent part‐time employment for the right person.
The successful applicant will play an important role in keeping our customer service, sales administration, orders and daily office operations running smoothly.
Previous experience with electrical insulation materials is not required.
Training in MISCO's products, systems and procedures will be provided.
Key responsibilities
Monitoring the shared email inbox and answering routine telephone enquiries
Providing customers with order status,



delivery, basic stock availability and freight updates
Entering confirmed sales orders into MYOB from approved quotations or customer purchase orders
Preparing invoices, delivery paperwork and routine customer documents
Maintaining accurate customer and supplier records
Booking freight and preparing dispatch documentation
Following up customers, suppliers and freight carriers
Updating spreadsheets, shared task lists and routine registers
Coordinating with the office, production team and warehouse staff
Providing general administrative support across the business and assisting with agreed priorities
About you
Previous office administration and customer service experience
Practical MYOB experience, including sales orders, invoicing or customer records
Freight, dispatch administration or delivery coordination experience
Strong accuracy and attention to detail
Clear and professional telephone and written communication skills
Reliable organisation and the ability to follow tasks through without reminders
A calm and methodical approach when managing competing priorities
Availability to work on‐site during the stated weekday hours
Current Australian working rights
Experience in manufacturing, engineering, wholesale, industrial supply or another technical-product business would be advantageous but is not essential.
What we offer
Convenient weekday daytime hours with no evening or weekend work
A varied role covering customer service, order processing, MYOB and freight coordination
Structured training in MISCO's products, systems and procedures
Support and training within a friendly, hands‐on team
The opportunity to take ownership of routine office and customer‐service processes
A casual hourly rate plus superannuation, based on experience and applicable award requirements
The possibility of ongoing permanent part‐time employment as the role develops

📌 Customer Service & Office Administrator (Victoria)
🏢 MISCO AUSTRALIA
📍 Victoria