Have you successfully scaled technology services through periods of rapid business growth, transformation, or acquisition?
We're partnering with a well-established Brisbane-based financial services organisation that is entering an exciting phase of growth and evolution.
With significant business expansion underway and acquisition activity forming part of the future roadmap, we're looking for aService Delivery Managerwho can help lead the organisation through its next chapter.
This isn't a role for someone who wants to sit behind reports and manage from a distance.
We're looking for a leader who enjoys operating in agile environments, building capability, improving services, developing people, and rolling up their sleeves when required.
Reporting directly to the CTO, you'll lead a team across Service Desk, Desktop Support and Application Support while driving service maturity, operational improvements, stakeholder engagement, and an exceptional end-user experience.
This organisation sees technology as a critical enabler of business success.
As the company continues to grow and integrate new business capabilities, you'll play a key role in ensuring technology services remain scalable, responsive, and aligned with evolving business needs.
You'll have the opportunity to:
Shape the future direction of IT Service Delivery
Lead and mentor a high-performing support team
Drive continual improvement initiatives across people, process and technology
Support organisational growth and acquisition-related change
Partner closely with executive leadership and business stakeholders
Influence how technology services are delivered across the organisation
Build processes that create scalability without unnecessary bureaucracy
What You'll Be Doing




Leading and developing a team across Service Desk, Desktop Support and Application Support
Taking ownership of end-user computing and service delivery functions
Driving service excellence, customer satisfaction and service maturity
Managing escalations and ensuring high-quality support outcomes
Developing and refining service management processes and standards
Monitoring service performance and implementing improvement initiatives
Building trusted relationships with business stakeholders
Managing vendor and managed service provider relationships
Supporting technology projects, workplace initiatives and service transitions
Providing service reporting, insights and recommendations to senior leadership
What We're Looking For
We're particularly interested in speaking with leaders who have built their careers withinsmall-to-medium-sized organisationswhere adaptability, accountability and hands-on leadership are essential.
Successful candidates are likely to have experience:
Working in businesses that have experienced rapid growth or significant organisational transformation
Supporting merge, acquisition or integration activities
Scaling technology support functions as organisations expand
Operating within fast-paced environments where priorities evolve quickly
Driving measurable service improvements and operational maturity




Leading technical teams while remaining close to day-to-day operations
You'll also bring:
Robust Service Delivery, Service Desk, EUC or IT Operations leadership experience
A genuine passion for mentoring and developing people
Excellent stakeholder engagement and communication skills
A continuous improvement mindset
The ability to balance strategic planning with practical execution
A strong sense of ownership and accountability
Requirements
The leadership team values individuals who build long-term impact.
While technical capability is important, they're particularly interested in professionals who have demonstrated commitment, stability and the ability to see initiatives through to completion rather than regularly moving between organisations every couple of years.
If you've helped organisations navigate growth, overcome challenges, and emerge stronger on the other side, we'd love to hear from you.
Technology Environment You'll work across a modern Microsoft-centric technology environments.
Must have either a NZ or Australian Citizenship or PR.
What's On Offer
Strategic leadership role reporting directly to the CTO
Opportunity to influence technology direction and service strategy
Growing organisation with significant technology investment
Collaborative and supportive executive leadership team
Variety, autonomy and genuine ownership
Brisbane CBD location
Attractive salary package
If you're a hands-on technology leader who enjoys building teams, improving services, driving change and helping businesses successfully navigate periods of growth and transformation, we'd love to hear from you.
#J-*****-Ljbffr

📌 Service Delivery Manager (New South Wales)
🏢 Humanised Group
📍 New South Wales