Job Description
Parts Support Specialist – Dealer Parts Support (OEM Head Office)
Chery Motor Australia | Rhodes, Sydney
OEM head office role supporting the dealer network
Strong focus on dealer parts support and EPC assistance
Low-mid level role with clear development pathway
Fast-growing automotive brand
About Us
Chery is a global automotive manufacturer with more than 7 million vehicles sold across over 80 countries.
Founded in ****, Chery has been China's leading vehicle exporter for more than 20 consecutive years and partners with global brands including Jaguar and Land Rover.
With 14 production bases and R&D; hubs across Shanghai, Silicon Valley, and Europe, Chery continues to expand globally — including Australia.
Chery Motor Australia is expanding rapidly, and we are strengthening our national head office aftersales team to support our growing dealer network.
About the Role
This role is suited to an experienced dealership parts interpreter or aftersales professional who wants to step into an OEM head office environment while remaining closely involved in dealer parts support.
As Parts Support Specialist, you will be a key support contact for dealers, assisting with parts identification, EPC usage, order support, and day-to-day parts-related queries.
The role is practical, hands-on, and focused on helping dealers get the right parts, first time.
This is a low to mid-level specialist role,



with scope to grow as the business and aftersales operation continues to scale.
Key Responsibilities
Dealer Parts Support: Provide direct support to dealers for parts enquiries and order-related issues
EPC Support: Assist dealers with part identification using the Chery Electronic Parts Catalogue
Order Monitoring: Review dealer parts orders and follow up to support accuracy and timely supply
Head Office Liaison: Work with internal teams to resolve dealer parts issues efficiently
Returns Support: Assist with parts returns, discrepancies, and follow-ups
Cross-Functional Support: Work alongside Warranty and Customer Experience teams where parts input is required
About You
Experience in a dealership parts department or automotive aftersales environment
Robust EPC experience is highly regarded, particularly in supporting dealer part identification
Familiarity with dealer management systems (Pentana MDS experience advantageous)
Clear, confident communicator comfortable working with dealer networks
Practical, detail-focused, and solutions-oriented
Looking to build a longer-term career within an OEM environment
Why Join Chery?
This role offers a genuine pathway from dealership parts operations into an OEM head office position — without moving away from hands-on dealer support.
You'll gain exposure to national aftersales operations, OEM systems, and future career opportunities within a rapidly expanding brand.

📌 Parts Support Specialist (New South Wales)
🏢 Chery
📍 New South Wales