About the role

You'll be one of the first people our clients speak to or see, so this role is a big part of creating the warm, skilled and helpful experience we want people to have with us. While reception is an key part of the role, there's plenty more to it. You'll also provide hands-on administrative support to our accountants and wider team, help keep client work moving and generally be one of those people who helps the office run smoothly.

Key responsibilities
Welcome clients and visitors and make them feel at home
Answer incoming calls and make sure messages get to the right person
Coordinate appointments, meeting rooms and client visits
Keep reception and shared client areas looking professional and inviting
Manage incoming and outgoing mail, couriers and deliveries
Keep an eye on shared administration inboxes and follow up what needs attention
Maintain accurate client information in XPM and other systems
Process ATO correspondence and reporting
Help with client lodgements, collations and document preparation




Prepare invoices and process client payments

About you
Warm, organised and dependable
Enjoys working with people and providing great service
Communicates confidently and professionally
Strong attention to detail
Can juggle different priorities without losing track of the important things
Likes ticking things off a list and seeing a job through to completion
Comfortable asking questions when something isn't explicit
Takes initiative and follows up rather than waiting to be reminded
Reliable, organised and happy to lend a hand
Good general computer and administration skills

Benefits
Ongoing training and support
Regular in-house training sessions
Career development opportunities
Quarterly goal and development conversations
Opportunities to learn new skills and take on more responsibility over time
Friendly and supportive team environment
EAP
Social Functions
In office parking

📌 Reception/ Client Services Mount Waverley
🏢 Factor1
📍 Mount Waverley