Banking Complaints & Resolution Expert Hybrid Victoria

Banking Complaints & Resolution Expert Hybrid Victoria

27 Sep
|
Hr Partners
|
Victoria

27 Sep

Hr Partners

Victoria

Job Description

HR Partners is seeking a Complaints & Resolution Specialist – Banking in Melbourne CBD. This full time, 6-month contract transitions to a hybrid WFH model after initial onboarding.

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You will manage escalated inquiries, hardship requests, and complex banking complaints, reviewing history, conducting investigations, and negotiating balanced outcomes. You will work with a specialized financial assistance team to resolve cases, maintain policy alignment, and deliver transparent written communications.
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📌 Banking Complaints & Resolution Expert Hybrid Victoria
🏢 Hr Partners
📍 Victoria

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