Job Description

Round the Way Food Truck Group is seeking a Customer Experience & Functions Manager to be the face of our three dynamic food truck brands. This role covers everything from handling the first customer inquiry to building long-term relationships with clients, overseeing event operations, and developing marketing materials.

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Key responsibilities

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Be the first point of contact for client inquiries, delivering exceptional service from inquiry to post-event follow-up

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Lead and inspire the front-of-house team at events

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Develop marketing materials and strategies to help grow our business

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Handle function sales and manage client relationships

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Plan and coordinate event details, ensuring smooth operations

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Liaise with event organizers, wedding planners, and clients to ensure flawless execution

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Maintain high standards of cleanliness and ensure completion of cleaning schedules

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Contribute recent ideas and cutting-edge menu items to keep our offerings fresh

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About you

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Extensive experience in hospitality,



front-of-house, and functions management

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A true front-of-house professional with a passion for customer service

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Strong leadership skills with a positive, can-do attitude

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Excellent organizational skills and the ability to manage multiple tasks

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Excellent attention to detail, especially with food presentation and safety

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A reliable, punctual, and hardworking individual with a fantastic work ethic

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A team player who thrives in a fast-paced environment

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Creativity and a genuine love for hospitality

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About us

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Round the Way Food Truck Group has been a leader in the mobile catering industry for over 14 years. We specialize in delivering high-quality food for festivals, events, and private functions. With three distinct food truck brands under our umbrella, we're known for our exceptional service, fresh ideas, and vibrant food offerings.

📌 Cutomer Experience / Functions Manager Victoria (Australia)
🏢 Round the Way Food Truck
📍 Australia