Account Manager – Alternative Lending
Full-Time Permanent Position | Competitive Package | Brisbane CBD
About Our Client
Our client is a rapidly growing financial services organisation delivering innovative lending solutions to the Australian market. Known for their competitive, efficient, and compliant approach, they prioritise teamwork, success, and exceptional customer satisfaction in everything they do.
The Opportunity
We are seeking an experienced Account Manager to join their dynamic team as the primary point of contact for daily client enquiries on financing facilities. This role offers the opportunity to deliver best-in-class service while managing risk and contributing to the company's continued growth in the alternative lending space.
Key Responsibilities
Client Service Excellence: Manage daily funding requirements for clients while maintaining rigorous due diligence standards
Risk Management: Act as the first line of defence in minimising bad debts through strong customer relationships and proactive risk assessment
Portfolio Management: Oversee Money in Transit reconciliations and ensure compliance reporting is received and processed
Process Optimisation: Challenge existing processes and identify opportunities for improvement and efficiency gains




Debtor Management: Monitor direct debit dishonours, verify account balances, and assess debtor limit increase requests
Compliance: Facilitate AML/KYC processes including sanction screening and identity verification
Business Development Support: Identify cross-sell opportunities and collaborate with Business Development and Relationship Management teams
What You'll Bring
Industry Experience: 2+ years in a customer-facing role within financial services, with prior experience in business cashflow lending
Technical Skills: Strong proficiency in Microsoft Suite, particularly Excel
Personal Attributes:
Excellent attention to detail and problem-solving abilities
Adaptability and resilience in fast-paced environments
Strong collaborative mindset with ability to work autonomously
Exceptional communication and relationship-building skills
Why This Role?
Join a technology-driven, people-focused organisation with a strong growth trajectory
Work within a supportive and collaborative team workplace
Opportunity to make a real impact in a dynamic alternative lending business
Comprehensive training and development opportunities
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