Job Description
APS 4 - International Travel Administration - Subject Matter Expert
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Australian Department of Defence – Townsville QLD
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3d ago , from Australian Department of Defence
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$81,868 - $89,377 + up to 15.4% Superannuation
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Campbell Park - ACT, Townsville - QLD
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The Role
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International Travel Administration - SME's in Defence Travel Services are responsible for:
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Administering and assisting team members with more complex international travel requests.
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Leading administration of short-notice international travel requests.
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Assisting with answering more complex customer queries about international travel.
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Reviewing travel administration requests and validating business cases that require approval under Defence Determination ******* delegations.
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Investigating international travel expense transactions that lack enhanced data.
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Assisting with the acquittal of international travel related expense transactions.
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Support the development of the team through guidance and training.
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$81,868 - $89,377 + up to 15.4% Superannuation
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Campbell Park - ACT, Townsville - QLD
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The Role
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International Travel Administration - SME's in Defence Travel Services are responsible for:
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Administering and assisting team members with more complex international travel requests.
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Leading administration of short-notice international travel requests.
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Assisting with answering more complex customer queries about international travel.
n
Reviewing travel administration requests and validating business cases that require approval under Defence Determination ******* delegations.
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Investigating international travel expense transactions that lack enhanced data.
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Assisting with the acquittal of international travel related expense transactions.
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Support the development of the team through guidance and training.
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About our Team
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Defence Travel Services (DTS)



facilitates domestic and international travel for Australian Defence Force personnel, for the following purposes: training and courses, conditions of service leave, other short-term duty, and discharge travel. Further, DTS facilitates travel for new ADF recruits and APS graduates, personnel going on long-term overseas postings, and some international short-term official travel.
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In addition, DTS provides level 2 support to Defence personnel by responding to travel related queries escalated by the Defence Service [Call] Centre and Customer Service Centres.
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Facilitation of domestic and international travel includes the following:
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Validating key information provided with travel requests.
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Coordinating travel bookings.
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Calculating travel budgets and allowances.
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Facilitating payment of allowances, when applicable.
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Issuing consolidated travel itineraries with confirmed travel and expense budget details.
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Acquitting travel expenses where DTS has made payments for customers' travel.
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Where applicable adjusting budgets/allowances associated with After Travel Certification.
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Our Ideal Candidate
n We are seeking a highly motivated individual, who has a positive attitude, an excellent work ethic and can meet the following requirements:
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Uses a customer centric approach to service delivery.
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Has very good customer and stakeholder engagement and communication skills.
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Demonstrates exceptional attention to detail, and strong analytic and problem solving skills.
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Proven ability to quickly learn how to use ICT systems and applications, including bespoke systems.
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International Travel industry or administration experience.
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Proven ability to work collaboratively with team members and stakeholders to ensure service delivery outcomes are to a high standard and achieved in a timely manner.
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Ability to adapt to change in a positive and flexible manner.
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Demonstrates ability to understand and explain policy and processes.
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Has experience in coaching and training staff.
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📌 Aps 4 - International Travel Administration - Subject Matter Expert (Townsville)
🏢 Australian Department Of Defence
📍 Townsville